Phoebe Nesbit
Vancouver,B.C.
Summary
Personable customer service employee with exceptional communication and multitasking skills. Successful in delivering quality service in fast-paced environments with high-volumes of patrons while keeping a calm demeanor. Maintains a clean, stocked and conveniently organized work space at all times.
Overview
5
5
years of professional experience
Work History
Bartender, Server, Expiditer, Hostess and Porter
Mahony's Tavern
Stamps Landing And Vancouver Convention Center
03.2019 - 03.2023
- Handling stressful situations with various customers and groups of up to 250 people
- Being quick on my feet to accommodate a variety of requests that extended beyond table service.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Scenario Role Player
Vancouver Police Department
01.2021 - Current
- Improvisational skills and quick and calm reactions to situational changes.
- Collaborated with trainers to develop immersive learning experiences, resulting in improved skill retention for participants.
- Received consistent positive feedback from trainers and participants alike.
- Utilized excellent listening skills during simulations to respond appropriately while staying true to assigned character personas.
Skills
- Quick Thinking
- Strong Multitasking
- High Reliability
- Customer Service
- Patience and Tolerance
- Clear and Effective Communication
Volunteer Work
Vancouver Police Department Cadet Program
- Mentoring junior cadets in groups of 20 or so
- Partook in frequent team building exercises
- Public speaker. I've given a speech in front of 170 people which included the Lieutenant Governor and the Chief of Police
General volunteer work
- Poppy sales for the Royal Canadian Legion
- Philanthropy in the Downtown East Side
- Community betterment (Graffiti paint-overs, garbage clean-up and Special Olympics fundraising)
Awards
Duke of Edinburgh
References
Available upon request.
Languages
English
Native or Bilingual
French
Native or Bilingual
Korean
Limited Working
Timeline
Scenario Role Player
Vancouver Police Department
01.2021 - Current
Bartender, Server, Expiditer, Hostess and Porter
Mahony's Tavern
03.2019 - 03.2023