Phoebe Minor

Managed and motivated employees to be productive and engaged in work. Accomplished multiple tasks within established timeframes, financial tasks involve handling transactions, processing deposits, and managing account delinquency. Maintained professional, organized, and safe environment for employees and patrons.

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.

Psy110, Directed Field Experience II

(projected completion date 8/2025)

• Course focus: I am learning the emphasis of advanced concepts in chemical dependency and clinical skills, especially in the 12 core functions of effective practice in this field. We will also compile a professional portfolio and prepare for the state certifying exam.

Psy102, Introduction to Alcohol and Other Drug Studies

• Completed: I learned the drug classifications and characteristics, the impact of drugs on the brain, and concepts like dependence, tolerance, and withdrawal. It also covers the temporary and long-term consequences of psychoactive drug use, including disorders. Prevention, intervention, and education approaches for chemical dependency are reviewed. The course analyzes the progression of substance abuse and chemical dependency disorders and may cover assessment, treatment, relapse prevention, and counseling for substance-related disorders.

Psy104,Prevention, Intervention, and Education

• Completed: I learned both historical and current methods used in dealing with chemical dependency. Substance Abuse Analysis, which I learned about how substance abuse and chemical dependency disorders progress, and prevention, education, and intervention, where I had to evaluate different strategies used in these areas to address chemical dependency.

Psy107, Chemical Dependency Family Counseling

• Completed: I learned how to help individuals overcome their addiction, develop coping skills, and achieve lasting recovery, hosting family-based interventions, providing instruction or training to parents and caregivers to enhance substance use preventive skills and practices for children and adolescents. Interventions that include individual or small group sessions, web-based modules, printed instruction manuals and workbooks, or a combination of formats.

Psy103, The Physiology and Pharmacology of Psychoactive Drugs

• Completed: I learned how drugs affect the nervous system. It delves into the classification of drugs and topics such as physical and psychological dependence, tolerance, and withdrawal. You'll also learn about genetic predispositions and the short- and long-term effects of psychoactive drugs on various aspects of life, including mental and physical health.

Psy106, Case Management, Law and Ethics

• Completed: I learned the principles and practices of case management within a legal and ethical framework. This involved understanding the case management process, adhering to ethical principles and professional codes of conduct, and navigating relevant legal regulations to provide effective and responsible care to clients.

Psy108, Introduction to Psychological and Social Services

Completed: I learned the fundamental principles and applications of psychology, with a specific focus on social and community services. It examines how psychological theories and research inform interventions and programs aimed at improving individual and community well-being.

Duties Included: operational activities in events, vendor oversight, and equipment and supplies. Also aiding with operations, Reception, occupancy services and other client needs as requested. Coordinate site operations according to all agreed policies, procedures and contract scope. Use necessary event software for coordination and tracking. Coordinate and support logistics of large multifaceted events. Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption. Coordinate the delivery of site amenities which may include transportation and security. Update and maintain accurate records and official documentation for the site/s including site pages where applicable. Identify and respond to any financial or budgeting related issues. Ensure prompt and accurate management of purchase orders in finance systems. Manage payments to Vendors where applicable, using available systems, complying with relevant policies and procedures. Seek ways to constantly reduce costs and improve operational standards. Ensure compliance within delegated financial and contractual authorities. Leadership / Staff Management Actively support an environment of teamwork, co-operation, performance excellence and personal success.

Duties Included: Proactively develop and maintain client relationships ensuring that expected service levels are achieved. Answering phones, filing, maintains accurate records; coordinates communication and office activities ensuring efficient office operations; performs a variety of duties and responsibilities which are of a sensitive and confidential nature; as well as perform other related responsibilities as assigned. Performs diverse, advanced and confidential administrative support functions including composing, signing and releasing routine. Usually relieves management of administrative details; gathers, compiles and reports information relevant to/for department; may manage several different and often conflicting objectives, projects or activities. Communicates with executives and line management to gather or convey relevant information. And exposure to sensitive information, and must use considerable tact, diplomacy and judgment.