Phoebe Lawson
Santa Rosa
Summary
Customer service professional skilled in cash handling and team collaboration. Trained new associates while enhancing operational efficiency and improving customer satisfaction. Built strong relationships and maintained high service standards, contributing to overall team performance.
Overview
6
6
years of professional experience
Work History
Starbucks Partner
Starbucks
Santa Rosa
05.2026 - Current
- Provided exceptional customer service during peak hours, enhancing customer satisfaction.
- Resolved customer inquiries and complaints promptly, improving overall customer experience.
- Trained new partners on company standards and procedures, ensuring consistent service quality.
- Ensured cleanliness and organization of the workspace daily.
- Managed inventory levels and restocked supplies regularly.
In N Out Associate
In N Out Burger
Santa Rosa
01.2020 - 03.2026
- Honed customer service skills through daily interactions with diverse customers.
- Trained new employees on customer service techniques, enhancing team readiness.
- Operated cash register to process cash, check and credit transactions.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Contributed insights in team meetings to enhance operational efficiency.
- Participated in team meetings, providing insights to improve operations.
- Maintained up-to-date knowledge of organizational policies, procedures, and regulations.
- Communicated with colleagues, supervisors, and clients, fostering positive relationships and collaboration.
Education
High School Diploma -
Elsie Allen High School
Santa Rosa, CASkills
- Customer service
- Customer interaction
- Cash handling
- Attention to detail
- Time management
- Adaptability and flexibility
- Team collaboration
- Decision-making
- Problem-solving
- Flexible schedule
- Relationship building
- Oral communication
- Workplace safety
- Leadership qualities
References
References available upon request
Timeline
Starbucks Partner
Starbucks
05.2026 - Current
In N Out Associate
In N Out Burger
01.2020 - 03.2026
High School Diploma -
Elsie Allen High School