Phoebe England
Lebec
Summary
Experienced with handling cash transactions swiftly and accurately. Utilizes effective communication to ensure positive customer interactions. Knowledge of maintaining accurate financial records and providing exceptional service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Cashier and Boat Inspector
Explore Us
03.2025 - Current
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Approached every question or concern with calm and level-headed approach.
Instructional Aide
El Tejon Unified School District
01.2024 - 08.2024
- Assist teachers with curriculum, and teaching. assigned a personal math group to teach students math, reading and writing. Assist with copies and assignment.
General Manager
TravelCenters of America
11.2021 - 01.2024
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Retail store supervisor
Pilot Truck Stop
06.2018 - 11.2021
- Oversaw employees and store functions on daily basis.
- Answered product questions and assisted customers in selection and checkout.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Conducted inventory analysis to determine optimal stock levels.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Determined layout of store merchandise for visual appeal to consumers.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Organized shift meetings to communicate and resolve issues for night operations.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Observed and monitored store's security cameras to reduce retail crimes.
Night Auditor/Front Desk Agent
Holiday Inn and suites
02.2014 - 06.2018
- Provided quick, complete responses to guest requests and concerns to create pleasant stays.
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
- Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
- Conducted check-in procedures for 250 guests every shift using Office 360.
- Acted as manager on duty during overnight shift 5 Nights per week.
- Provided on-site training and regular performance evaluations to support staff member skill growth.
- Received and transferred incoming phone calls via switchboard.
- Monitored shift logs for notable hotel operations information and reported findings to leadership.
- Directed inventory management, account charges and bank counting.
- Reconciled staff time cards with payroll reports to achieve accurate compensation.
- Generated and printed daily financial reports to track hotel performance.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Education
Telecommunications
HLC
Los Angeles, CA06.2012
GED - undefined
Palmdale school district
Palmdale, CA06.1996
No Degree - Typing
CalCareers
Lebec, CA01-2025
Skills
- Customer service
- Communication skills
- Guest services
- Time management
- Leadership
- Microsoft word
- Microsoft excel
- Documentation review
- English
- Computer literacy
- Cash handling expertise
- Teamwork orientation
- Professional appearance
- Opening and closing procedures
- POS system proficiency
Certification
Telecommunications
Timeline
Front Cashier and Boat Inspector
Explore Us
03.2025 - Current
Instructional Aide
El Tejon Unified School District
01.2024 - 08.2024
General Manager
TravelCenters of America
11.2021 - 01.2024
Retail store supervisor
Pilot Truck Stop
06.2018 - 11.2021
Night Auditor/Front Desk Agent
Holiday Inn and suites
02.2014 - 06.2018
GED - undefined
Palmdale school district
Telecommunications
HLC
No Degree - Typing
CalCareers
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