Phoebe Andujar
Oakland
Summary
Service-oriented food industry professional with nearly 10 years of experience providing customer service in hospitality-focused environments. Adept at working with customers to uncover issues and find equitable solutions. Energetic and capable restaurant /bar professional effective at handling high workloads in fast-paced environments. Satisfy customers and bring in repeat business by working well with front- and back-of-house teams. Serves diverse needs with friendly, fast support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food Server
Fermentation Lab- Japantown
09.2024 - Current
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
Banquet Server
Sequoya Country Club
04.2024 - 10.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Food Server
Shakewell
10.2023 - 04.2024
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Food Server
The Sidewalk Cafe
12.2022 - 04.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Restocked supplies during downtime to continue meeting customer demand for products and services
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes
- Practiced good time management to deliver customers' prepared orders quickly and accurately
Bartender
Brickyard Pub
04.2022 - 10.2022
- Served high customer volumes during special events, nights, and weekends
- Maintained impeccably clean, attractive and well-stocked bar area
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
Food Server
Sloane's Valley Village
07.2020 - 11.2021
- Increased sales significantly by upselling higher-end products to customers
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
- Explained menu items and suggested appropriate options for food allergy concerns
Food Server
Noho Diner
05.2019 - 03.2020
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Kept server areas clean and stocked to increase efficiency while working tables
- Greeted new customers, discussed specials, and took drink orders
- Provided recommendations on menu items and upsold food and drinks to increase sales
- Remained calm and poised when dealing with difficult customers or during busy shifts
Food Runner & Barista
Orange Inn
04.2018 - 11.2018
- Monitored dining room and bar areas for signs of overcrowding.
- Operated cash register and processed payments from customers.
- Monitored food temperatures and kept records of all food items.
- Established rapport with customers by providing friendly and attentive service.
- Maintained speed of service for food orders while minimizing errors and complaints.
Food prep
The Stand
03.2018 - 06.2018
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation
- Lifted and carried heavy materials
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Supported kitchen team by being responsive and pitching in to complete tasks
Waitress
Poke Roll 808
07.2015 - 12.2015
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Kept server areas clean and stocked to increase efficiency while working tables
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Bussed and reset tables to keep dining room and work areas clean
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
Education
Some College (No Degree) - Film & Theater
Hampshire College
Amherst, MAHigh school diploma -
East Valley High School
North Hollywood, CA06.2015
Skills
- High-volume dining
- Hospitality service expertise
- Food sales and promotion
- Guest relations
- Organizational skills
- Conflict resolution
- Warm and friendly
- Professional attitude
Accomplishments
Finalist State Forensic League
Social engagement scholarship award
Triple crown in Long distance hiking
Certification
ABC Certification
Food Handlers Certification
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Food Server
Fermentation Lab- Japantown
09.2024 - Current
Banquet Server
Sequoya Country Club
04.2024 - 10.2024
Food Server
Shakewell
10.2023 - 04.2024
Food Server
The Sidewalk Cafe
12.2022 - 04.2023
Bartender
Brickyard Pub
04.2022 - 10.2022
Food Server
Sloane's Valley Village
07.2020 - 11.2021
Food Server
Noho Diner
05.2019 - 03.2020
Food Runner & Barista
Orange Inn
04.2018 - 11.2018
Food prep
The Stand
03.2018 - 06.2018
Waitress
Poke Roll 808
07.2015 - 12.2015
Some College (No Degree) - Film & Theater
Hampshire College
High school diploma -
East Valley High School
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