Marie Mutesi
Edmonton,AB
Summary
Proven to enhance workplace efficiency and cleanliness, I excelled at Wing Snob by mastering kitchen sanitation and fostering team collaboration. My expertise in food safety and positive attitude significantly improved service delivery, earning commendation for maintaining high standards. Skilled in both equipment cleaning and conflict resolution, I consistently contributed to a safer, more productive environment.
Overview
4
4
years of professional experience
Work History
Kitchen Hand
Wing Snob
Edmonton, AB
02.2024 - Current
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Followed recipes and chef instructions to prepare food correctly.
- Transported food items from storage areas to kitchen for prepping.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
Housekeeping Room Attendant
Holiday Inn Hotel Sandton
Edmonton, AB
08.2023 - 02.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Customer Service Representative
Marriot Hotel
Kigali-Rwanda
08.2020 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor Of Commerce - Accounting
Mount Kenya University
Kigali-Rwanda08.2023
Certificate Of Secretarial - Secretarial And Office Management
Mount Kenya University
Kigali-Rwanda08.2021
Skills
- Positive Attitude
- Kitchen Cleaning and Maintenance
- Team Collaboration
- Food Preparation
- Dishwashing
- Equipment Cleaning
- Punctual and Reliable
- Cleaning and sanitation
- Kitchen Organization
- Cleaning proficiency
- Surface cleaning
- Food safety understanding
- Workplace Health and Safety
Languages
English
Professional Working
Timeline
Kitchen Hand
Wing Snob
02.2024 - Current
Housekeeping Room Attendant
Holiday Inn Hotel Sandton
08.2023 - 02.2024
Customer Service Representative
Marriot Hotel
08.2020 - 04.2023
Bachelor Of Commerce - Accounting
Mount Kenya University
Certificate Of Secretarial - Secretarial And Office Management
Mount Kenya University