Philomena Putt
Calgary,AB
Summary
Proven track record in enhancing customer satisfaction and safety, demonstrated during tenure at WestJet Airlines. Skilled in emergency procedures and customer service, adept at handling high-stress situations with professionalism. Achieved increased loyalty through exceptional service, underpinned by a strong work ethic and effective communication.
Overview
10
10
years of professional experience
Work History
Flight Attendant
WestJet Airlines
03.2008 - 07.2013
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Customer Service Representative
British Airlines
12.2006 - 02.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Associate
Sojourn
05.2003 - 10.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Diploma - Travel And Tourism
Career Academy
St. John's, NL04.1997
High School Diploma -
St.Kevin's High School
Goulds, NL06.1995
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Food and Beverage Service
- Professional Appearance
- Verbal and written communication
- Safety Procedures
- Public Speaking
- Emergency Procedures
Languages
English
Timeline
Flight Attendant
WestJet Airlines
03.2008 - 07.2013
Customer Service Representative
British Airlines
12.2006 - 02.2008
Sales Associate
Sojourn
05.2003 - 10.2006
Diploma - Travel And Tourism
Career Academy
High School Diploma -
St.Kevin's High School
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