Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Philomena Putt

Calgary,AB

Summary

Proven track record in enhancing customer satisfaction and safety, demonstrated during tenure at WestJet Airlines. Skilled in emergency procedures and customer service, adept at handling high-stress situations with professionalism. Achieved increased loyalty through exceptional service, underpinned by a strong work ethic and effective communication.

Overview

10
10
years of professional experience

Work History

Flight Attendant

WestJet Airlines
03.2008 - 07.2013
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.

Customer Service Representative

British Airlines
12.2006 - 02.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Sales Associate

Sojourn
05.2003 - 10.2006
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Diploma - Travel And Tourism

Career Academy
St. John's, NL
04.1997

High School Diploma -

St.Kevin's High School
Goulds, NL
06.1995

Skills

  • Customer Service
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality
  • Food and Beverage Service
  • Professional Appearance
  • Verbal and written communication
  • Safety Procedures
  • Public Speaking
  • Emergency Procedures

Languages

English

Timeline

Flight Attendant

WestJet Airlines
03.2008 - 07.2013

Customer Service Representative

British Airlines
12.2006 - 02.2008

Sales Associate

Sojourn
05.2003 - 10.2006

Diploma - Travel And Tourism

Career Academy

High School Diploma -

St.Kevin's High School
Philomena Putt