Phillips Lee
Sacramento
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Prime Therapeutics
01.2025 - 08.2025
- Inbound call center and to help Medi-cal recipients acquire their medications
- Outbound calls to patients for follow up
- Document call, update data per patients, and hippa verification
- Medication knowledge and research
Customer Service Representative
Maximus Healthcare
03.2023 - 01.2023
- Perform 500 weekly contact calls to healthcare recipients
- Inform and Enroll thousands of recipients on medical and other healthcare plans and updates
- Document calls and update data entry
Cashier, Line cook, Inventory Counter
Five Guys
03.2022 - 12.2022
- Maintenance
- Customer service
- Safe food handler
- Cash Handling
Stower, Picker, Loader
Amazon Fulfillment Center
12.2017 - 12.2022
- Tracking and organizing inventory
- Inspecting the product before shipment
- Operation of pallet jack
General Contractor & Entry Level Engineer
Data 3DCom
02.2017 - 07.2017
- Installed cables cat 5 and 6 for 10+ office buildings
- Testing functionality of technology on 7+ construction sites
- Warehouse stocking and maintenance
Cashier
Taco Bell
09.2016 - 10.2017
- Inventory
- Customer Service
Education
High School Diploma - undefined
Florin High School
05.2016
Skills
- I am a skilled computer hardware technician and I am seeking employment in this field
Certification
- Google IT Support Professional Certificate
- January 2022 - Present, Online Coursera
- Fundamentals of IT
Freelance
- Hardware Diagnostics - Freelance
- October 2017, Sacramento
- Fixing computer hardware malfunction, testing computer components to resolve the issue for customer
- Technical Support - Freelance
- September 2018, Sacramento
- Identify why the computer failed to boot, and resolved the issue by testing hardware for the customer
- Hardware Support - Freelance
- July 2020, Sacramento
- Recognize and resolve computer issues with irregular noises and lighting for customer
- Computer Assembly- Freelance
- August 2020 - Present, Sacramento
- Developed over twenty computers for use as workstations, gaming systems, and family computers. Provided technical support to customers.
Timeline
Customer Service Representative
Prime Therapeutics
01.2025 - 08.2025
Customer Service Representative
Maximus Healthcare
03.2023 - 01.2023
Cashier, Line cook, Inventory Counter
Five Guys
03.2022 - 12.2022
Stower, Picker, Loader
Amazon Fulfillment Center
12.2017 - 12.2022
General Contractor & Entry Level Engineer
Data 3DCom
02.2017 - 07.2017
Cashier
Taco Bell
09.2016 - 10.2017
High School Diploma - undefined
Florin High School
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