Phillipe Martin-Harding
Lavillette,NB
Summary
Reliable exceptional team leadership and delegation skills. Proven history of offering management support in tasks. Aiming to utilize strong critical thinking skills and a resourceful approach to problem-solving. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Lobster Butcher
Barry Group INC
06.2022 - Current
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations .
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Ensured quality control measures were consistently met throughout the butchering process.
Lead Hand / Operators / Labor
Aecon Transportation West
04.2008 - 11.2021
- Enhanced production efficiency by streamlining processes and implementing best practices.
- Coordinated team tasks to complete projects on time and within budget constraints.
- Boosted overall productivity by providing hands-on training and guidance to junior team members.
- Ensured a safe work environment by adhering to safety protocols and conducting regular inspections.
- Optimized workflows with effective communication among team members, resulting in higher quality output.
- Reduced downtime by maintaining equipment and troubleshooting issues as they arose.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices.
- Helping superintendent with daily and weekly paperwork.
Calling Agent
Virtual Agency
08.2003 - 03.2005
- Increased customer satisfaction by efficiently addressing and resolving concerns during calls.
- Streamlined call processes for enhanced productivity and reduced wait times for callers.
- Improved overall team performance by consistently meeting and exceeding individual call quotas.
- Developed strong client relationships through attentive listening and personalized service.
- Contributed to company growth by upselling products and services to customers based on their needs.
- Maintained high-quality service standards by adhering to company guidelines, scripts, and procedures during calls.
- Managed difficult caller situations with professionalism, tact, and empathy, resulting in satisfied customers.
- Assisted customers by answering questions and responding to inquiries.
Education
High School Diploma -
C.S.C La Fontaine
Neguac06.2003
Skills
- Task Prioritization
- Problem Solving
- Team collaboration
- Safety Procedures
- Workplace Ethics
- Team Member Training
- Safety Compliance
- Leadership Abilities
- Time Management
- Staff Training
- Customer Service
- Customer Support
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Lobster Butcher
Barry Group INC
06.2022 - Current
Lead Hand / Operators / Labor
Aecon Transportation West
04.2008 - 11.2021
Calling Agent
Virtual Agency
08.2003 - 03.2005
High School Diploma -
C.S.C La Fontaine
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