Phillip Villela
Rialto
Summary
Highly analytical and creative problem solver responsible for identifying, analyzing and resolving difficult or complex issues. Devised innovative solutions with outside-the-box thinking. Used unique strategies to foster organizational growth.
Overview
6
6
years of professional experience
Work History
Inbound Problem Solver
Amazon
09.2021 - Current
- Resolved inbound issues by promptly addressing customer concerns and providing effective solutions.
- Improved customer satisfaction by efficiently handling complaints and providing accurate information.
- Managed high call volume with exceptional professionalism, ensuring timely resolutions for customers.
- Maintained detailed records of customer interactions, noting any follow-up actions required to ensure complete resolution.
- Collaborated with team members to share best practices and improve overall service quality.
- Contributed to a positive work environment by maintaining open communication lines with colleagues and supervisors.
Snack Bar Attendant
Frisbee Park
03.2018 - 09.2021
- Enhanced customer satisfaction by providing timely and accurate snack bar services.
- Streamlined snack bar operations for increased efficiency and reduced waste.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Assisted in menu development, resulting in improved sales and customer satisfaction.
- Collaborated with team members to ensure smooth operation of the snack bar during peak times.
- Managed inventory levels, minimizing stock shortages and reducing waste.
- Delivered exceptional customer service by attending to individual needs and preferences.
- Performed routine equipment maintenance checks to ensure optimal functionality at all times.
Education
High School Diploma -
Eisenhower Senior High School
Rialto, CA06.2021
Skills
- Data Interpretation
- Problem Analysis
- Assertiveness
- Order Fulfillment
- Material Handling
- Creative solutions
- Stock replenishment
- Menu Memorization
- Sanitization
- Product presentation
- Customer Service
Timeline
Inbound Problem Solver
Amazon
09.2021 - Current
Snack Bar Attendant
Frisbee Park
03.2018 - 09.2021
High School Diploma -
Eisenhower Senior High School
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