Phillip Ryan
Colpitts Settlement ,NB
Summary
Dynamic Small Engine Mechanic with a proven track record at Patterson, excelling in engine repair and customer service. Expert in diagnostic testing and equipment troubleshooting, I enhanced customer satisfaction through high-quality repairs and proactive maintenance, significantly reducing equipment downtime. Recognized for strong problem-solving abilities and attention to detail, fostering lasting client relationships.
Overview
5
5
years of professional experience
Work History
Small Engine Mechanic
Patterson
Dieppe, NB
11.2024 - Current
- Contributed to a positive work environment by demonstrating a strong work ethic and dedication to customer satisfaction.
- Reduced equipment downtime by performing routine maintenance on lawn mowers, snow blowers, and other small machinery.
- Provided excellent customer service, addressing concerns and answering technical questions regarding equipment maintenance and operation.
- Applied strong problem-solving skills when faced with unusual problems or challenges during repairs, ensuring optimal solutions were put into action.
- Maintained up-to-date knowledge on various engine models, staying ahead of industry trends in order to provide accurate diagnoses quickly.
- Delivered high-quality repair service, ensuring customer loyalty and repeat business.
- Enhanced customer satisfaction by diagnosing and repairing small engines for various types of equipment.
Lot Manager
Peak Xceleration
Moncton, NB
03.2020 - 01.2025
- Added and maintained key tags, inspection decals and window stickers for Number vehicles on sales lot.
- Parked vehicles in visually appealing ways to attract customer attention and increase sales.
- Maintained attractive, tidy parking lot for Type dealership.
- Drove automobiles to other dealerships or vendors for pickups and deliveries..
- Enhanced customer satisfaction by efficiently managing vehicle inventory and maintaining an organized lot.
- Managed relationships with transportation providers for timely delivery of new vehicles to the lot, reducing idle time before sale or lease initiation.
- Upheld strict quality control standards by inspecting incoming vehicles thoroughly for damage or defects prior to placing them on the lot.
- Assisted sales and service staff with moving automobiles to keep operations running smoothly.
- Contributed to a positive work environment by fostering teamwork, motivating employees, and leading by example.
- Picked up and delivered customers using dealership vehicles.
Sales Associate
Peak Xceleration
Moncton, NB
03.2020 - 03.2021
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Skills
- Engine repair
- Routine maintenance
- Diagnostic testing
- Equipment troubleshooting
- Hands-on repair
- Customer service
- Parts ordering
- Inventory management
- Time management
- Problem solving
- Attention to detail
Timeline
Small Engine Mechanic
Patterson
11.2024 - Current
Lot Manager
Peak Xceleration
03.2020 - 01.2025
Sales Associate
Peak Xceleration
03.2020 - 03.2021