Phillip Rizk
Montreal,QC
Summary
Medical office administration professional with comprehensive background in managing healthcare operations and patient interactions. Known for collaborative approach and results-driven mindset, consistently adapting to meet evolving needs. Equipped with strong organizational abilities and interpersonal skills, fostering reliable and efficient workplace.
Overview
12
12
years of professional experience
Work History
Medical Office Administrator
LMC Diabetes & Endocrinology
04.2021 - Current
- Maintaining patient's medical records
- Scheduling appointments
- Handling communications with doctors and patients
- Training new staff (onboard training, answering any questions related to the job and workplace)
- Responding to patient's inquiries in a timely manner (regarding medical reports, medical issues, etc.)
- Supervising staff members from call centers and ensuring everyone adheres with compliance
- Advising management of any technical issues, and providing solutions to help streamline the workflow
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Reviewed and sent medical records to other physicians upon request.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
- Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
Financial Analyst
Partners in Credit Inc
08.2019 - 04.2021
- Collecting accounts receivables
- Monitoring accounts and provide timely and effective resolutions to collection issues
- Maintaining and updating client database
- Analyzing and evaluating financial reports and data
- Determining suitable repayment plans
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Strengthened relationships with external partners through timely communication and collaboration.
- Supported successful negotiations, preparing detailed financial models and scenarios.
Fulfillment Associate
Walmart
07.2019 - 08.2019
- Preparing and resetting Receiving Area
- Unloading and sorting general merchandise trailers
- Completing live unloading of other types of merchandise
- Pulling pallets of merchandise to the salesfloor for overnight processing
- Assisting in stocking the salesfloor as assigned
- Providing customer service by responding to customer requests for information and service
- Assisting customer in locating merchandise
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
Senior Support Services Officer
Nesma Trading Company Ltd
05.2018 - 03.2019
- Interpreting and administering contracts
- Advised managers on organizational policies (equal employment, sexual harassment, etc.) and recommended changes
- Resolving grievances (administering disciplinary procedures)
- Maintaining personnel data (new-hires, transfers, performance appraisals, KPI, etc.)
- Coordinating with the Administration Department and ensuring employee's work permits are valid (and renewing them if required)
- Identifying project requirements (in coordination with clients and project managers) and managing the department's resources accordingly (from HR to logistics)
- Conducted regular reviews of support services policies and procedures, recommending updates as necessary for compliance or improvement purposes.
- Coordinated cross-functional teams for project completion, streamlining communication between departments.
- Identified areas for process improvement, resulting in increased efficiency within the department.
- Handled multiple tasks simultaneously under tight deadlines without sacrificing quality or accuracy.
- Resolved escalated issues promptly, demonstrating a commitment to customer satisfaction and problem resolution.
- Created, prepared, and delivered reports to various departments.
- Prepared employee schedules for maximum coverage during key hours.
- Managed specialist team to provide technical assistance and customer service.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
HR Officer
Nesma Trading Company Ltd
05.2015 - 05.2018
- Provided support and training for other team members as required
- Prepared and updated job descriptions for positions across multiple departments (positions in Construction, Catering, Facilities Management, Tech Security, etc.)
- Full cycle Recruitment (Preparing, Sourcing, Screening, Selecting, Hiring and Onboarding)
- Assisted in performance management (annual performance appraisals)
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
- Conducted check-ins with employees to assess workplace health and personnel engagement.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Supervisor, Cashiers - Retail
Charcutier Aoun
12.2012 - 06.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
DCS / DEC - Medical Office Administrator
Medix College
Scarborough, ON05.2021
Bachelor's Degree - Business Administration in International Business Management
Notre Dame University
Lebanon, ON01.2015
Skills
- Training & development
- Policy Interpretation
- Conflict Resolution
- Contract Negotiation
- Medical Terminology
- Microsoft Office
- Full Cycle Recruitment
- Performance Management
- Managing patient records
- Financial and operational reporting
- HR policies and procedures
- Onboarding
- Report Writing
- Payroll Administration
- Records Management
- Customer Invoicing
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working
Additional Information
Treasurer, NDU Human Rights Club, 01/10/13-01/07/14
Willing to relocate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePaid sick leavePaid time offStock Options / Equity / Profit SharingTimeline
Medical Office Administrator
LMC Diabetes & Endocrinology
04.2021 - Current
Financial Analyst
Partners in Credit Inc
08.2019 - 04.2021
Fulfillment Associate
Walmart
07.2019 - 08.2019
Senior Support Services Officer
Nesma Trading Company Ltd
05.2018 - 03.2019
HR Officer
Nesma Trading Company Ltd
05.2015 - 05.2018
Supervisor, Cashiers - Retail
Charcutier Aoun
12.2012 - 06.2013
DCS / DEC - Medical Office Administrator
Medix College
Bachelor's Degree - Business Administration in International Business Management
Notre Dame University
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