PHILLIP MORGAN
Vancouver,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Stantec
01.2023 - 10.2023
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Increased efficiency and team productivity by promoting operational best practices.
Supervisor
Vancity
01.2021 - 12.2022
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Observed packing operations to verify conformance to specifications.
- Devised and implemented processes and procedures to streamline operations.
Education
Bachelor of Science - Business Administration
University of Alberta
Edmonton, AB01.2015
High School Diploma -
Adult High School
Ottawa, ON2010
Skills
- Call Management
- Complaint Resolution
- Data Entry
- Report Generation
- Product Knowledge
- Technical Support
- Team Development
- Materials Transport
- Service Upselling
- Computer Proficiency
Languages
English
Elementary
Timeline
Customer Service Representative
Stantec
01.2023 - 10.2023
Supervisor
Vancity
01.2021 - 12.2022
Bachelor of Science - Business Administration
University of Alberta
High School Diploma -
Adult High School
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