Job Search Status
Open to workDesired start date: Flexible
Open To Work
Phillip Lund
Red Deer,AB
Work Preference
Summary
Human resource manager with extensive experience in customer service and team leadership. Proven ability to enhance productivity and foster team engagement in safety-focused environments. Background as a business owner emphasizes commitment to quality and customer satisfaction. Dedicated to driving organizational success through effective leadership and adaptability.
Overview
28
28
years of professional experience
1
1
Certification
Work History
H/R Manager & Climbing Wall Instructor
Trailhead Climbing & Fitness
Red Deer, Canada
10.2017 - Current
- Delivered climbing lessons to individuals and groups across all ages.
- Monitored safety protocols to ensure enjoyable climbing experiences.
- Fostered welcoming atmosphere by providing exceptional customer service to climbers.
- Enforced customer service standards while resolving issues to uphold quality.
- Coached, mentored, and trained team members to enhance job performance.
- Developed and implemented strategies that increased customer satisfaction and loyalty.
- Established processes that ensured efficient workflow throughout the organization.
- Monitored staff performance and addressed issues promptly.
Founder / Owner
All Out Kids Gear / All Out Climbing
Red Deer, Canada
01.2015 - 12.2025
- Established All Out Kids Gear, an e-commerce platform for family outdoor gear.
- Launched All Out Climbing, a retail store within Trailhead Climbing and Fitness.
- Cultivated partnerships with multiple suppliers and representatives to enhance product offerings.
- Managed product ordering, shipping, receiving, marketing, social media, and customer service operations.
Operations Manager
Amazon Springs
St Albert, Canada
12.2012 - 02.2016
- Oversaw daily operations, including employee scheduling, product ordering, customer service, and business development.
- Managed product ordering and receiving using forklifts, pallet jacks, and handcarts.
- Negotiated proposals and multi-year contracts with clients.
- Resolved customer issues effectively, maintaining high satisfaction levels.
- Optimized operational procedures to boost productivity and profitability.
- Coordinated resources efficiently to streamline daily operations.
- Administered comprehensive employee scheduling to enhance workforce efficiency.
- Executed strategic business development initiatives to drive growth.
Operations and Service Manager
Heritage Enterprises
Red Deer, Canada
10.1998 - 12.2012
- Oversaw staffing, equipment service, and customer operations for two vending branch locations.
- Managed regular product ordering and receiving processes to maintain inventory levels.
- Utilized forklifts, pallet jacks, and handcarts daily for efficient operations.
- Ensured timely delivery and setup of new accounts to enhance service reliability.
- Optimized staff productivity to achieve superior customer satisfaction levels.
- Engaged with customers to address inquiries and resolve issues promptly.
Education
First year of Bachelor of Science -
Red Deer College
Red Deer, CanadaSkills
- Reliability
- Flexibility
- Safety orientation
- Communication skills
- Team collaboration
- Independence
- Efficiency
- Organization skills
- Mechanical aptitude
- Technical proficiency
- Customer service
- Team building
- Employee training
- Customer relationship management
- Workflow efficiency
- Documentation and reporting
- Staff development
- Coaching and mentoring
Certification
- First Aid & CPR/AED Level C, Canadian Red Cross, 06/01/23
- Top Rope, Bouldering and Lead Climbing Certification, CWA, 01/01/24
- Alberta Fitness Leader Certification, AFLCA, 01/01/98
- Class 3 Drivers License with Q Endorsement
- Construction Safety Training System (CSTS), 10/01/15
Hobbies and Interests
- Travel
- Reading
- Music
- Bikepacking
- Hiking
- Rock climbing
- Most other outdoor activities
Personal Information
- Date of Birth: 08/03/69
- Nationality: Canadian
Timeline
H/R Manager & Climbing Wall Instructor
Trailhead Climbing & Fitness
10.2017 - Current
Founder / Owner
All Out Kids Gear / All Out Climbing
01.2015 - 12.2025
Operations Manager
Amazon Springs
12.2012 - 02.2016
Operations and Service Manager
Heritage Enterprises
10.1998 - 12.2012
First year of Bachelor of Science -
Red Deer College