Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Phillip Heffer

Bowmanville,Canada

Summary

An experienced IT professional seeks a rewarding position to further his knowledge and experience. Possesses extensive manufacturing experience and is a proven team leader and project manager. Possess extensive experience and demonstrated skills in troubleshooting and supporting a wide variety of technologies. Current holder of CompTIA Security + and Cisco CCNA certifications.

Overview

27
27
years of professional experience
1
1
Certification

Work History

IT Manager

Signature Aluminum Canada Inc
05.2010 - Current
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
  • Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
  • Designed, configured, and installed network infrastructure to support implementation of VoIP solutions across enterprise
  • Utilized skills with advanced routing and switching techniques to ensure a high-quality experience no matter the interconnection type or location
  • Investigated, designed, and procured all IT hardware and software to start up a new fabrication location that integrates into an existing datacenter
  • Designed and programmed a Manufacturing Execution System (POP) that directly integrates with the ERP system to handle all manufacturing processes in all departments which increased productivity, communication, process control and provided full visibility on the manufacturing floor for all areas of the business
  • Facilitated and managed a very aggressive project timeline for a system migration from AS/400 based ERP (JD Edwards) to Oracle based ERP (Visibility) which saved $600,000/year in service costs
  • Initial project requirement was 18 months but completed in 6 months with additional savings of $100,000 for vendor costs
  • Virtualized existing infrastructure onto HA SANs and utilizing VMWare ESXi and Veeam products
  • Negotiated savings with software vendors to reduce yearly support costs for software packages used within the organization
  • Supported all end user issues with software and hardware concerns by providing user training and direction requests on systems utilized within the organization
  • Provide a high-performance infrastructure to ensure continued business success by investigating new technologies that would improve productivity and reduce costs while maintaining a lean manufacturing goal
  • Maintain a lean budget and decrease yearly support costs by streamlining systems/processes
  • Reporting of daily production numbers as well as financial and sales analyses
  • Ensure compliance in IATF, ISO, TS16949 within the systems provided/supported and software licensing

Systems Administrator

Signature Aluminum Canada Inc. (Formally Bon L Canada Inc.)
07.2005 - 05.2010
  • Assisted in design and implementation of Citrix XenDesktop environment hosting 300 concurrent sessions and 5 images
  • Designed and implemented wireless networks utilizing WPA2 encryption and MAC address filtering across 4 sites and using GP to deploy settings to our notebook users
  • Group Policy design and optimization providing complete system and user administration
  • Developed custom SPC software package (VB 6) that integrated with Starrett caliper and micrometer tools
  • Developed application to control Flow Jet printer that communicates via RS-232 and maintains a database of printed items
  • Designed robust backup solutions for all servers which provided redundancy and scalability
  • Instrumental in merging new company acquisitions
  • Integrated mixed network infrastructure and multiple MRP systems
  • Overseen multiple improvement projects in network and telephony systems
  • Implemented End-Point security for all systems at 4 locations utilizing a centralized management server
  • Responsible for multiple sites across Ontario and Quebec totaling over 300 workstations and 15 servers
  • Responsible for full administration of the Active Directory and upgrading the environment from 2000 to 2008
  • Responsible for Exchange 2003 server administration
  • Responsible for overseeing daily operations and responding to user requests
  • Provided solutions for new system and infrastructure design and implementation
  • Extensive use of VB6, VB.Net, PHP programming with MySQL, AS400, MS SQL and Oracle integration
  • MS SQL, Pervasive and MySQL database design, optimization, and administration
  • Avaya, NT and NEC Phone system installation and administration
  • Responsible for design and implementation of technical documentation including DRP and user manuals
  • AS400/JDE administration of printer/job queues, user security, database extracts and maintenance
  • Network traffic captures and classification using Layer 7 packet analyzer and compression across WAN
  • Provided documentation and processes that exceed TS 16949 ISO standards

Contact Center Team Leader

Minacs Worldwide Inc.
12.2004 - 07.2005
  • Managed staffing levels to ensure adequate coverage during peak periods, reducing wait times and abandoned calls.
  • Enhanced customer satisfaction by implementing effective coaching strategies for team members.
  • Proudly held the title of GTWC Subject Matter Expert
  • Was primary escalation (Tier 2) contact for all issues with GTWC
  • Maintained SLA with clients and due to performance was able to secure additional contracts due to the performance of the team
  • Trained new members in all the applications and infrastructure that were supported
  • Developed ISO 9001 standardized tracking system and created all documentation for the group
  • Certified Contact Centre Team Leader responsible for a team of 12
  • Performed routine performance analysis of subordinates and designed training around shortcomings and highlighting strengths
  • Member of a team providing first and second level support to General Motors and all its Dealers with respect to the technical communication infrastructure and all applications
  • Supporting over 800 multi-client Windows 2000 Server environments as well as Cisco and VSAT infrastructure
  • Extensive TCP/IP knowledge and client server networking experience required
  • In depth knowledge of ISO 9001 standards and was a key contributor to ensure the ISO registration for the department
  • Member of ISO Quality Council for the organization

GM Access Support Specialist

Minacs Worldwide Inc
07.2002 - 12.2004

Apple Technician

Minacs Worldwide Inc
04.2001 - 07.2002

Deployment Technician

Ontario Ministry of Natural Resources
05.1999 - 09.1999

Computer Technician

Civic Hospital
09.1997 - 02.1998

Education

Electronic Engineering Technician - Information Networks

Sir Sandford Fleming College
Peterborough, ON
01.2000

OSSD -

St. Peter's Secondary School
Peterborough, ON
07.1998

Skills

  • Windows Server Configuration
  • VoIP design/implementation
  • MS Windows Client Platforms
  • Network Security
  • Microsoft 365 Cloud Migration and Administration
  • Azure Active Directory Integration
  • Project Management
  • Microsoft Exchange
  • Network Design
  • Active Directory Design and Administration
  • VMWare ESXi installation and administration
  • MS SQL design and administration
  • Oracle design and administration
  • Pervasive design and administration
  • MySQL design and administration
  • Linux Installation and Administration
  • Unix Installation and Administration
  • Visual Basic, Net, C# Programming
  • PowerShell Programming
  • VLAN
  • QOS
  • L2 & L3 Switching methodologies
  • IT asset management
  • Team motivation
  • Operations management
  • Organizational development

Languages

English
Native or Bilingual

Certification

  • CompTIA Certification
  • Cisco Certified Network Associate (CCNA) - Cisco Systems.

Timeline

IT Manager

Signature Aluminum Canada Inc
05.2010 - Current

Systems Administrator

Signature Aluminum Canada Inc. (Formally Bon L Canada Inc.)
07.2005 - 05.2010

Contact Center Team Leader

Minacs Worldwide Inc.
12.2004 - 07.2005

GM Access Support Specialist

Minacs Worldwide Inc
07.2002 - 12.2004

Apple Technician

Minacs Worldwide Inc
04.2001 - 07.2002

Deployment Technician

Ontario Ministry of Natural Resources
05.1999 - 09.1999

Computer Technician

Civic Hospital
09.1997 - 02.1998

Electronic Engineering Technician - Information Networks

Sir Sandford Fleming College

OSSD -

St. Peter's Secondary School

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