Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Phillip Fast

Winnipeg,MB

Summary

Logical, dynamic, ambitious, solution-focused IT professional with years of remarkable experience in providing comprehensive technical support to clients and organizations. Adept at leveraging superior analytical thinking skills to prioritize tasks, identify technical issues, and provide timely resolutions. Possess incomparable communication abilities to convey innovative ideas to diverse audiences of varying technical expertise.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Information Technology Administrator

New Media Manitoba
Winnipeg, MB
10.2023 - Current
  • Manage and oversee all IT-related issues and events, ensuring maximum effectiveness throughout the company.
  • Designed and deployed network solutions, including LAN/WAN infrastructure, routers, switches, firewalls, and wireless networks.
  • Kept up with advancements in network technologies and solutions.
  • Set up and implement a variety of LMS systems.
  • Setup, deploy, and configure IT ticketing systems, including ServiceDesk Plus.
  • Implemented and maintained network security protocols, firewalls, and intrusion detection systems to protect against threats.

Operational Support, Service Desk

The Dufresne Group
Winnipeg, MB
07.2023 - 10.2023
  • Support the onsite IT vendors in coordination with Tier 2.
  • Improve technical content and departmental procedures for the Service Desk knowledge base.
  • Perform a variety of shifts in a 24/7 environment.
  • Participate in onsite technical resource projects.

Technical Analyst

The Dufresne Group
Winnipeg, Manitoba
06.2022 - 08.2023
  • Conduct incident management, change management, and escalation processes relating to the desktop environment, and be tier 1 for the network systems, including Wi-Fi, access points, printing, and scanners, while following the documented procedures.
  • Identify appropriate second-level teams for in-depth technical support. Work for first-call resolution of incidents while adhering to the service levels and operational metric level agreements.
  • Maintain computer equipment, including desktops, audiovisual equipment, UPS, wiring, Wi-Fi, and printing, for all retail stores, distribution centers, and the head office.

Electronic Repair Technician

Freelance
Winnipeg, Manitoba
02.2018 - Current
  • Diagnose, advise, calibrate, install, and repair client devices, including computers, laptops, mobile devices, printers, and gaming consoles.
  • Perform motherboard-level repairs, including soldering chips, ribbon cable repair, and/or replacement.
  • Perform remote troubleshooting services for a large variety of software and/or hardware equipment.

Education

Bachelor of Science - Information Technology

Western Governors University
United States

Skills

  • Network administration
  • System deployment
  • IT security protocols
  • Hardware diagnostics
  • Server management
  • System administration
  • Ticketing systems
  • Network troubleshooting
  • IT compliance

Certification

  • CompTIA Security+
  • CompTIA A+
  • Microsoft Certified: Azure Fundamentals
  • Microsoft 365 Certified: Fundamentals

Languages

English
Native/ Bilingual
Russian
Native/ Bilingual
German
Professional
Japanese
Limited

Accomplishments

  • New Region IT Infrastructure Setup - The Dufresne Group
  • Implementation Of New IT Service Management Tool - New Media Manitoba

References

References available upon request.

Timeline

Information Technology Administrator

New Media Manitoba
10.2023 - Current

Operational Support, Service Desk

The Dufresne Group
07.2023 - 10.2023

Technical Analyst

The Dufresne Group
06.2022 - 08.2023

Electronic Repair Technician

Freelance
02.2018 - Current

Bachelor of Science - Information Technology

Western Governors University

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Phillip Fast