PHILLIP DIEN
Edmonton,Canada
Summary
Dynamic Sales Manager with a proven track record of exceeding sales targets by 144% at TELUS and winning the 2022 Award for Best Apartment Floorplan with Cassel Properties. Expert in client relations and account management. Excel in teamwork and collaboration, driving revenue growth and fostering professional development within teams.
Overview
16
16
years of professional experience
Work History
Account Specialist
TELUS
06.2022 - Current
- 2024 – Top 5 for FAST
- 2023 – Summit Club, 144% to plan
- 2022 – Peak Performer, 117% to plan
- First SMB Manager to qualify for Peak Performer within first year
- Exceeded wireline, wireless, and retention targets, including higher 2023 targets
- First SMB Manager to work on geographically distant NGM program
- Drove a continuous 4% MoM increase in NGM penetration rates for southern Alberta since starting in the region
- Established as Team Prime for escalations that resulted from TBO
- Pre-sold 75% of the identified addresses in the Spruce Grove - New RFS campaign
- Led B2B sales targeting small to mid-sized businesses (1-100 employees), delivering cutting-edge wireless and wireline telecom solutions through personalized in-person and virtual engagements
- Managed new development sales projects, demonstrating adeptness in navigating self-directed work environments by overseeing day-to-day operations and making strategic decisions that drove project success
- Expertly negotiated prices, terms of sales and service agreements to secure mutually beneficial outcomes for clients and stakeholders
- Proactively supported business development initiatives by engaging in networking events and industry conferences, contributing to the expansion and visibility of organizational objectives
- Drove revenue growth through the successful execution of the full sales cycle, from initial lead processing to conversion and deal closure
- Supported and nurtured junior Account Specialist team members, providing invaluable guidance and support to foster their professional growth and development
- Managed and coordinated sales projects across multiple towns within Alberta, demonstrating excellent project management skills and a keen ability to oversee operations in diverse geographical areas
Area Sales Manager and Project Coordinator
Cassel Properties
10.2013 - 12.2022
- Won 2022 Award for Best Apartment Floorplan over $325,000 from the Canadian Home Builders’ Association - Edmonton Region
- Working with architectural partners, reviewed and approved 22 different floor plans for 2 large scale multi-family buildings, with a combined 279 suites
- Lead and managed the leasing process for a 119-unit condominium building within two years, meticulously vetting prospective tenants through credit evaluations and interviews
- Successfully led condo sales and rentals for a 160-unit condominium building in Griesbach within one year, demonstrating strategic acumen and market expertise
- Orchestrated and managed trades for the construction of large scale multi-family projects, meticulously coordinating schedules to ensure seamless execution
- Led the acquisition of estimates for new construction projects, adeptly managing budgets by allocating resources effectively
- Supervised building staff and labourers with precision, ensuring projects ran seamlessly and adhered to strict timelines and budgets
- Coordinated comprehensive suite inspections for move-ins, ensuring impeccable quality and seamless handovers from new construction
Credit Manager
Go Auto Finance
03.2011 - 11.2013
- Conducted scheduled visits with Go Auto dealerships, fostering strong relationships with Business Managers and Directors to facilitate the development of innovative finance deals
- Reviewed and approved credit applications using DealerTrack to ensure the financial integrity of transactions
- Utilized ADP to evaluate and approve deals, demonstrating a keen eye for detail and adherence to stringent financial protocols
- Completed reference calls to safeguard transaction security
- Produced comprehensive lease agreements tailored to client needs
- Facilitated timely payouts and addressed customer inquiries with efficiency and professionalism
Customer Service Representative
BMO Bank of Montreal
11.2009 - 03.2011
- Delivered exceptional account services to customers, performing a range of transactions such as deposits, loan payments, and issuing cashier's and traveler's cheques, while expertly addressing client inquiries
- Managed account openings and closures, ensuring smooth processes and maintaining high standards of customer service
- Coordinated credit card applications with MasterCard, facilitating streamlined credit services
- Managed cash levels within the branch
- Played a key role in training new team members and conducting thorough cash audits, contributing to a well-coordinated and compliant branch environment
Substitute Teacher
Aurora Learning Foundation
01.2009 - 12.2010
- Prepared daily lessons plans
- Taught students in kindergarten to grade twelve multiple subjects, including math, science, english and social studies
- Created and graded assignments and exams
- Led educational sessions with institution located in Calgary via video conferences
RAIS Data Clerk and Property Manager
Government of Canada
05.2008 - 07.2009
- Managed 54 buildings on the Military base
- Prepared leases for building/properties
- Proofread and filed maintenance records
- Utilized federal software for researching leases and budget tracking purposes
- Coordinated data sharing and networking with offices across Canada
Education
Bachelor of Education - Education
University of Alberta
Edmonton, AB04-2008
Skills
Critical Thinking
Negotiations and Analytical Skills
Relationship Development
Sales Forecast
Sales Project Management
Team Player
Technical Complex Solutions
Territory Growth
Languages
English
Native or Bilingual
Timeline
Account Specialist
TELUS
06.2022 - Current
Area Sales Manager and Project Coordinator
Cassel Properties
10.2013 - 12.2022
Credit Manager
Go Auto Finance
03.2011 - 11.2013
Customer Service Representative
BMO Bank of Montreal
11.2009 - 03.2011
Substitute Teacher
Aurora Learning Foundation
01.2009 - 12.2010
RAIS Data Clerk and Property Manager
Government of Canada
05.2008 - 07.2009
Bachelor of Education - Education
University of Alberta
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