Phillip Cloutier
Hilton Beach,ON
Summary
Talented President with excellent employee development, customer service and analytics skills coupled with more than 30 + years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
President
Elmira Auto Care
10.2010 - 12.2023
- Founded and maintained customer base for all types of automotive repair
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Responsible for training and supervising support staff, technicians and apprentices
Auto Collision Estimator
State Farm Insurance
06.2007 - 10.2010
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
- Streamlined the estimating process for increased efficiency and reduced wait times for clients.
- Enhanced client trust with thorough explanations of repair recommendations and costs.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Developed strong relationships with local auto parts suppliers for expedited delivery and cost-effective pricing.
Service Manager
K.W Mitsubishi
03.2009 - 10.2010
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
I-CAR Instructor
I-CAR Canada
01.2004 - 10.2010
- Specialized adult learning courses designed for automotive collision specialists
- Improved student comprehension by incorporating diverse teaching methods and materials.
- Boosted student performance by providing individualized support and targeted feedback.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
Education
Apprenticeship Training - Class A Mechanic
Centennial College of Applied Arts And Technology
Scarborough, ON06.1999
Electrical Instrument Technician Diploma
Sault College of Applied Arts And Technology
Sault Ste. Marie, ON06.1984
Skills
- Risk Mitigation
- Revenue Growth
- Partnership Development
- Program Oversight
- Staff Management
- Employee Relations
- Staff Training
Accomplishments
Past president of Canada's largest Lions club.
Past V.P. and Referee in Charge for K.W. minor lacrosse organization
Languages
English
Professional Working
long serving board member of different organizations
Member since 2010 of Elmira Lions Club where i have held all board positions including President.
Life member of K.W. minor lacrosse where i have held different board positions. For last 10 years was the R.I.C. of all the referees. This role included recruiting all levels of officials, supervising and training for consistency and safety of all participants.
Timeline
President
Elmira Auto Care
10.2010 - 12.2023
Service Manager
K.W Mitsubishi
03.2009 - 10.2010
Auto Collision Estimator
State Farm Insurance
06.2007 - 10.2010
I-CAR Instructor
I-CAR Canada
01.2004 - 10.2010
Apprenticeship Training - Class A Mechanic
Centennial College of Applied Arts And Technology
Electrical Instrument Technician Diploma
Sault College of Applied Arts And Technology
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