Phillip Braunstein
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Summary
Sales Service Representative with over a decade of experience in exceeding sales targets through strategic customer engagement and innovative sales strategies. Demonstrated expertise in cultivating strong client relationships and increased revenue, highlighted by taking assigned routes to top rankings and achieving record-breaking sales. Passionate about refining product offerings through client feedback and dedicated to maintaining high customer satisfaction through personalized service and efficient process management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Service Representative
Cintas First Aid and Safety
12.2021 - Current
- Identified sales opportunities, exceeding goals by engaging customers with beneficial solutions.
- Managed route profitability, fostering strong relationships with key decision makers.
- Expanded customer base through effective up-selling and cross-selling strategies.
- Negotiated service agreements, securing renewals with key decision makers.
- Analyzed client feedback to refine product offerings, enabling targeted marketing strategies and noticeable gains in sales.
- Developed and delivered impactful presentations to clients, effectively communicating product benefits and driving increased engagement.
- Fostered strong relationships with clients through active listening and personalized service, contributing to a positive brand image.
- Evaluated sales data to identify trends, enhancing strategies that resulted in measurable improvements in client engagement.
- Streamlined service delivery processes, reducing response times and significantly improving customer satisfaction rating.
- Orchestrated team meetings to align on sales goals, fostering a unified approach that strengthened overall proformance.
- Enhanced customer engagement through tailored solutions, leading to noticeable gains in sales and strengthened client loyalty.
Sales Service Representative
Cintas Rental
07.2015 - 12.2021
- Identified sales opportunities, exceeding goals by engaging customers with beneficial solutions.
- Managed route profitability, fostering strong relationships with key decision makers.
- Expanded customer base through effective up-selling cross-selling strategies.
- Negotiated service agreements, securing renewals with key decision makers.
- Identified and pursued sales opportunities, driving significant revenue growth by delivering tailored solutions to client need.
- Fostered strong relationships with decision makers, enhancing route profitability through strategic partnerships and customer engagement.
- Negotiated service agreements with decision makers, ensuring contract renewals and maintaining high levels of customer satisfaction.
Education
No Degree - Business Management
University of Phoenix
Ontario, CASkills
- Goal oriented
- Paperwork processing
- Teamwork and collaboration
- Process improvements
- Business development
- Regulatory compliance
- Time management
- Calm and professional under pressure
- Attention to detail
- Customer service excellence
Accomplishments
- Received recognition for taking my assigned route from #38 to #1 in ranking and customer service (Rental).
- Became #1 SSR overall out of 64 routes (Rental).
- Certified (CRT) and trained 4 new partners within a 2-year span; these trainees also earned top routes (Rental).
- Received multiple scores of 10 in my net promoter score (Rental & First Aid).
- Top SSR with agreements sold FY24 & FY25 (First Aid).
- 2 year average for agreements sold is 110 (First Aid).
- Contest leader for most months that have resulted in revenue (First Aid).
- Increased a single account from $2000 a month to 16k per month through up-sales. A 700% increase (First Aid).
- #1 SSR in new business leads resulting in increased revenue for the location (First Aid).
- #1 SSR in training leads resulting in increased revenue for the location (First Aid).
- Placed 2nd out of 1650 SSRs in the Sunrise Bowl contes (First Aid).
- 3 time Winner Circle award FY23, FY24, & FY25 (First Aid).
- Back to back Top 95 award in FY24 & FY25 (First Aid).
Certification
CPR Certified
First Aid Certified
Timeline
Sales Service Representative
Cintas First Aid and Safety
12.2021 - Current
Sales Service Representative
Cintas Rental
07.2015 - 12.2021
No Degree - Business Management
University of Phoenix