PHILJO PHILIP

Work History

Courtyard By Marriott / Residence Inn

05.2022 - Current

Performed Check In / Check out
Intermediate In Fosse and MS word.
Contacting In house guests through GXP, following all open cases and closing once its done
Performing Mobile key and Mobile check fore more than 30 guests in a day.
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in area
Investigate and resolve complaints and claims
Process guests' departures, calculate charges and receive payments
Follow emergency and safety procedures
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Database software
Computerized bookkeeping system
Central reservation system (CRS)
Spreadsheet

Cold Side Cook

01.2004 - 08.2021

Bicycle Thief - Waterfront , Halifax Cleaned and Prepared Oysters for the clients along with various sides in a plate Making Tuna Tar Tar , with sliced Tuna and Avocado and seasoned it with salt and pepper
Prepared the salad mixes and garnish the finished meals
Always keep a well stocked clean area
Great team player and always comes to the work with a positive attitude.

City Residency

07.2019 - 01.2021

Performed cash, card and check transactions to complete customer purchases
Helped customers complete purchases, locate items and join reward programs
Trained new cashier team members in customer service and money handling processes Answered questions about store policies and addressed customer concerns
Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health
Helped clients transport large or bulky items into vehicles
Checked identification for proof-of-age for alcohol and tobacco sales
Managed to increase sales by 3 percent.

City Residency

05.2018 - 06.2019

Functioned as a receptionist wherein initial front office wherein initial front office operations with clients are done
Responded and attended to different complaints, service issues and other general questions and concerns
Responsible for directing and greeting guests and staffs
Preparing and managing outgoing mails .

Sutherland Global Inc

05.2017 - 04.2018

Responding to mails and solving customer Queries
Managed to take 45 mails in a day
Maintained a good Customer Satisfactory Rate
Have a typing speed of 30 Words Per Second
Achievements Completed food handlers certification Adv FST
The primary objective of this food safety course is to provide participants with the information required to ensure employee and customer safety
It should also help to reduce the liability of business
First Responsive Training International
Successfully completed First Aid Responsive Training International for Adults and Children
Knows how to provide CPR and Breath in case of emergency.