Philip (Seok Chan) Hong
Vancouver,Canada
Summary
Experienced Director with 10+ years in the retail and food & beverage industry. Skilled in multi-location operations, R&D, and project management. Known for leading teams, streamlining processes, and achieving growth through strategic initiatives. Consistently upheld high-quality standards and operational efficiency at 49th Parallel Coffee Roasters and other top coffee establishments.
Overview
12
12
years of professional experience
Work History
Director of Retail Cafés
49th Parallel Coffee Roasters
Vancouver, Canada
12.2022 - Current
- Ensured that all operations at 49th Parallel's retail cafés were in line with company goals.
- Led cross-functional teams in the development of innovative solutions to complex problems.
- Manage training programs, budget planning, and performance reporting for all café locations, maintaining the brand's exceptional quality standards.
- Regularly assessing café performance and implementing strategies to optimize customer experience and operational efficiency through various improvements.
- Prepared and presented detailed performance reports to senior management.
- Identified opportunities for improvement in operational performance metrics.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
Interim General Manager, Lonsdale Café
49th Parallel Coffee Roasters
10.2022 - 11.2023
- Focused on achieving operational excellence while overseeing the day-to-day operations of Lonsdale Café
- Implement strategic initiatives to improve overall café performance during the interim period.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Director of Warehouse / R&D
49th Parallel Coffee Roasters
10.2020 - 12.2022
- Developed policies and procedures for product handling, storage, and inventory management.
- Streamlined warehouse processes to enhance efficiency in product handling, equipment utilization, and inventory control.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
Director of Research and Development (R&D)
49th Parallel Coffee Roasters
05.2020 - 12.2022
- Led the research and development of new products, overseeing commercialization and sourcing efforts.
- Managed collaboration with internal teams for successful product launches, while overseeing Nut Milk and RTD production.
- Monitored market conditions and competitor activities to inform business decisions.
- Led the initiative to create and introduce new products such as Nespresso compatible capsules and instant coffee.
Project Manager
49th Parallel Coffee Roasters
05.2015 - 05.2020
- Managed Bottling Department, overseeing operations, staff training, and production equipment maintenance for a range of cold beverages such as cold brew coffee, carbonated tea, and milk alternatives.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
General Manager Main St Cafe
49th Parallel Coffee Roasters
Vancouver, British Columbia
04.2014 - 12.2014
- Directed daily operations at 49th Parallel Coffee Roasters, overseeing scheduling, cash handling, ordering, and staff training.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Delivered comprehensive training to newly hired baristas with a focus on enhancing their skills in technique, quality, and customer service.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
General Manager
Caffe Artigiano Robson
Vancouver, Canada
05.2012 - 01.2014
- Managed daily operations, overseeing scheduling, cash handling, ordering, and barista training
- Delivered comprehensive training to newly hired baristas with a focus on enhancing their skills in technique, quality, and customer service.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
Education
Bachelor of Arts - Asian Study
University British Columbia
Vancouver, BC01-2007
Global Exchange Student Program -
Yonsei University
Republic of Korea01-2005
Skills
- Business Planning
- Operations Management
- Project Management
- Business Development
- Budget Management
- Logistics Management
Phonenumber
778-384-4578
Timeline
Director of Retail Cafés
49th Parallel Coffee Roasters
12.2022 - Current
Interim General Manager, Lonsdale Café
49th Parallel Coffee Roasters
10.2022 - 11.2023
Director of Warehouse / R&D
49th Parallel Coffee Roasters
10.2020 - 12.2022
Director of Research and Development (R&D)
49th Parallel Coffee Roasters
05.2020 - 12.2022
Project Manager
49th Parallel Coffee Roasters
05.2015 - 05.2020
General Manager Main St Cafe
49th Parallel Coffee Roasters
04.2014 - 12.2014
General Manager
Caffe Artigiano Robson
05.2012 - 01.2014
Bachelor of Arts - Asian Study
University British Columbia
Global Exchange Student Program -
Yonsei University
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