Determined and motivated student skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational/customer experience.
Overview
6
6
years of professional experience
Work History
Team Leader - Service Delivery
Snöbol Bar à Glaces
Sutton, Quebec
07.2022 - 09.2023
Established strong working relationships with customers by providing exceptional customer service.
Created plans to propose solutions to problems related to efficiency, costs or profits.
Provided leadership to a team of service delivery staff, ensuring customer satisfaction and quality standards were met.
Zipline Guide
Mont Sutton
Sutton, QC
06.2021 - 10.2022
Communicated effectively with other guides, staff members, management, and customers.
Ensured that all participants met the necessary physical requirements for participation in the tour activities.
Ski Instructor
Mont Sutton
Sutton, QC
12.2018 - 04.2021
Collaborated closely with team to identify issues and quickest methods for remediation.
Trained new instructors on teaching methods, procedures, rules and regulations.
Volunteer
Rogers Cup
Montreal, QC
07.2017 - 07.2018
Selected amongst 400 applicants to be a ball kid at the most prestigious tennis tournament in Canada
Education
BBA - Accounting And Finance
McGill University
Montreal, QC
04-2026
DEC - Pure And Applied Science
Champlain Regional College
Saint-Lambert, QC
05-2023
High School Diploma -
Collège Jean De La Mennais
La Prairie, QC
06-2021
Skills
Experience in Leadership
Idea Development and Brainstorming
Project Planning
Verbal Communication
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Spanish
Limited
Accomplishments
Dean's Honor list-Champlain College St-Lambert for my four semesters in Pure and Applied Sciences
Timeline
Team Leader - Service Delivery
Snöbol Bar à Glaces
07.2022 - 09.2023
Zipline Guide
Mont Sutton
06.2021 - 10.2022
Ski Instructor
Mont Sutton
12.2018 - 04.2021
Volunteer
Rogers Cup
07.2017 - 07.2018
BBA - Accounting And Finance
McGill University
DEC - Pure And Applied Science
Champlain Regional College
High School Diploma -
Collège Jean De La Mennais
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