Philippe Kolaczynski

• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
• Directly manage six TPP/TPA relationships totaling $260 Million of in-force business, representing sixty percent of Beneva group insurance business outside Quebec. The client base includes Multi-Employer Trust, Union, Corporate and Association/Affinity business.
• Developed and maintained strategic relationships with national clients to drive business growth.
• Executed comprehensive account management strategies, ensuring client satisfaction and retention.
• Analyzed market trends and competitor activities to inform strategic decision-making processes.
• Collaborated with cross-functional teams to deliver tailored solutions for diverse client needs.
• Managed revenue models, process flows, operations support, and customer engagement strategies.
• Negotiated favorable contract terms with clients, balancing their needs with company objectives for profitability and growth.
• Led negotiations on contract renewals, optimizing terms to enhance profitability.
• Trained and mentored client sales force, fostering team development and performance improvement.
• Streamlined reporting processes using CRM systems, enhancing data accuracy and accessibility for stakeholders.
• Spearheaded initiatives to improve service delivery standards, resulting in increased client engagement and loyalty.
• Developed compelling sales presentations to showcase product offerings and persuade decision-makers to close deals.
• Attended industry conferences and networking events to expand professional connections and generate leads for new business opportunities.
• Streamlined internal processes related to account management, reducing administrative tasks while increasing team productivity.
• Cultivated a deep understanding of each client''s unique business challenges, offering tailored solutions that met their specific needs.
• Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
• Organized quarterly business reviews with key stakeholders, sharing progress updates on account performance metrics and discussing future growth initiatives.
• Expanded national account base by identifying potential clients and executing targeted sales strategies.
• Served as a trusted advisor to clients, providing expert industry knowledge and valuable insights to help them succeed in their business endeavors.
• Proactively identified opportunities within existing accounts to expand product offerings or increase service levels, driving revenue growth.
• Established clear lines of communication between departments involved in servicing national accounts, fostering collaboration toward common goals.
• Strengthened customer relationships for long-term success through consistent, personalized communication and service.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
• Continuously pursued professional development opportunities, staying current with industry trends and emerging technologies to maintain expertise in the field.
• Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
• Brought lapsed accounts back to active status and providing additional revenue.
• Increased market penetration by growing brand awareness.
• Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
• Complied with policies and quality standards to maintain consistency in quality of services.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Pioneered adoption of consultative selling approach, which became best practice within team.
• Orchestrated client events and webinars to educate prospects on product offerings and industry trends, generating leads and building brand awareness.
• Maintained current knowledge of evolving changes in marketplace.
• Visualize new directions in business development and market strategy for client organization and accelerate the actualization of business goals.

• Conducted comprehensive market research to identify emerging trends, informing strategic decision-making processes, for entry into Quebec market.
• Assisted clients in navigating complex industry challenges with strategic recommendations.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Directed market entry strategies for clients looking to expand into new territories, ensuring compliance and cultural alignment.
• Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
• Boosted client revenue streams by identifying and capitalizing on untapped market opportunities.
• Apply consultative selling approach.
• Maintained current knowledge of evolving changes in marketplace.
• Clients included: Symbility Solutions, MSH International, SSQ, Banyan Workplace Health Solutions, Beneplan and Median Solutions.

• Adapted value proposition to meet the unique needs of the Quebec group insurance sector.
• Launched Quebec market entry.
• Establish and grow a b2b2c distribution channel with exclusive focus on Advisors and TPP/TPA.
• Developed and executed a cross-selling strategy with parent company, an MGA in niche P&C.
• Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
• Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
• Implemented innovative solutions to overcome challenges, leading to new sales.
• Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
• Facilitated partnerships with industry leaders, expanding company's network and opening new business opportunities.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Pioneered adoption of consultative selling approach, which became best practice within team.
• Orchestrated client events and webinars to educate prospects on product offerings and industry trends, generating leads and building brand awareness.
• Provided strong leadership to enhance team productivity and morale.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Mentored junior staff members for skill development and career progression within the organization.
• Led strategic planning sessions to align departmental goals with overall company vision, fostering cohesive growth strategy.
• Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
• Revitalized underperforming product lines by analyzing sales data, leading to focused improvement efforts and increased profitability.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained current knowledge of evolving changes in marketplace.

• Defined and executed TPP/TPA market entry strategy for group employee benefits.
• Developed, maintained and revitalized strategic relationships at the C Suite level with third party administrators and payors.
• Originated substantial change in interactions with strategic partners.
• Achieved $9 million of profitable growth in group insurance in 3 years.
• Generated organic growth of $4 million.
  Amplified market visibility and launched cross selling tactics.
• Led regional sales strategies to enhance market presence and drive revenue growth.
• Analyzed market trends to identify growth opportunities and adjust sales tactics accordingly.
• Fostered relationships with key clients, ensuring high levels of satisfaction and retention rates.
• Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.

• Owned P&L responsibilities for $26M in force national portfolios of Group Stop-Loss, Group Emergency Travel, Group Inpatriate and Expatriate medical.
• Achieved $6M of new business growth and organic growth of 25 percent.
• Secured at risk renewal business in excess of $4M.
  Originated substantial change in group underwriting methodology of the Group product portfolio.
• Project Lead for creation of a new product line; independently conceived and executed the launch.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Boosted employee morale by initiating regular team-building activities promoting healthy communication channels.
• Pioneered adoption of consultative selling approach, which became best practice within team.
• Developed and executed strategic account plans to drive revenue growth and client retention in the Group Accident & Health sector.
• Developed tailored solutions for clients, ensuring alignment with their strategic goals and needs.
• Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
• Conducted product demonstrations and presentations to potential clients to capture more sales.
• Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
• Executed successful promotional events and trade shows.
• Enhanced overall customer experience by conducting regular account reviews, ensuring alignment with client objectives and company offerings.
• Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.

Client Service and Business Development

• Independently established CIGNA as the market leader in Inpatriate and Expatriate Group insurance.
• Tripled in-force book of business.
• Leadership position for Canada, owning P&L responsibilities for entire Canadian book of business.
• Positioned CIGNA International nationally, established strong relationships with key intermediaries through a consultative, solution-driven sales approach.
• Successfully negotiated vital product changes and pricing essential for success in the Canadian market.
• Analyzed market potential, developed short and long term growth strategy with annual goals.
• Developed compelling sales presentations to showcase product offerings and persuade decision-makers to close deals.
• Attended industry conferences and networking events to expand professional connections and generate leads for new business opportunities.
• Served as a trusted advisor to clients, providing expert industry knowledge and valuable insights to help them succeed in their business endeavors.
• Continuously pursued professional development opportunities, staying current with industry trends and emerging technologies to maintain expertise in the field.
• Increased market penetration by growing brand awareness.
• Orchestrated client events and webinars to educate prospects on product offerings and industry trends, generating leads and building brand awareness.
• Maintained current knowledge of evolving changes in marketplace.

• Client Management and Business Development
• Developed and executed a cross-selling strategy with parent company, Property & Casualty.
• Pioneered adoption of consultative selling approach, which became best practice within team
• Orchestrated client events and webinars to educate prospects on product offerings and industry trends, generating leads and building brand awareness.
• Mentored junior staff members for skill development and career progression within the organization.
• Maintained current knowledge of evolving changes in marketplace.

• Client Management and Business Development
• Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
• Pioneered adoption of consultative selling approach, which became best practice within team.
• Orchestrated client events and webinars to educate prospects on product offerings and industry trends, generating leads and building brand awareness.
• Provided strong leadership to enhance team productivity and morale.
  Revitalized underperforming product lines by analyzing sales data, leading to focused improvement efforts and increased profitability.
• Maintained current knowledge of evolving changes in marketplace.