Philippe Kolaczynski

Dynamic, results-driven professional with extensive experience in managing national accounts and driving significant business growth. Proven ability to cultivate collaborative team environments while consistently delivering exceptional results through strategic planning and relationship management. Recognized for strong negotiation skills and adaptability to evolving market demands, with a solid track record of enhancing client satisfaction and retention. Committed to leveraging analytical problem-solving abilities and a proactive approach to identify emerging market trends, ensuring alignment with organizational objectives and fostering team success.

• Directly manage six TPP/TPA relationships totaling $300 Million of in-force business, representing sixty percent of Beneva group insurance business outside Quebec. The client base includes Multi-Employer Trust, Union, Corporate and Association/Affinity business.
• Developed and maintained strategic relationships with national clients to drive business growth.
• Executed comprehensive account management strategies, ensuring client satisfaction and retention.
• Analyzed market trends and competitor activities to inform strategic decision-making processes.
• Collaborated with cross-functional teams to deliver tailored solutions for diverse client needs.
• Managed revenue models, process flows, operations support, and customer engagement strategies.
• Negotiated favorable contract terms with clients, balancing their needs with company objectives for profitability and growth.
• Led negotiations on contract renewals, optimizing terms to enhance profitability.
• Trained and mentored client sales force, fostering team development and performance improvement.
• Streamlined reporting processes using CRM systems, enhancing data accuracy and accessibility for stakeholders.
• Spearheaded initiatives to improve service delivery standards, resulting in increased client engagement and loyalty.
• Developed compelling sales presentations to showcase product offerings and persuade decision-makers to close deals.
• Attended industry conferences and networking events to expand professional connections and generate leads for new business opportunities.
• Streamlined internal processes related to account management, reducing administrative tasks while increasing team productivity.
• Cultivated a deep understanding of each client''s unique business challenges, offering tailored solutions that met their specific needs.
• Organized quarterly business reviews with key stakeholders, sharing progress updates on account performance metrics and discussing future growth initiatives.
• Expanded national account base by identifying potential clients and executing targeted sales strategies.
• Served as a trusted advisor to clients, providing expert industry knowledge and valuable insights to help them succeed in their business endeavors.
• Proactively identified opportunities within existing accounts to expand product offerings or increase service levels, driving revenue growth.
• Established clear lines of communication between departments involved in servicing national accounts, fostering collaboration toward common goals.
• Strengthened customer relationships for long-term success through consistent, personalized communication and service.
• Continuously pursued professional development opportunities, staying current with industry trends and emerging technologies to maintain expertise in the field.
• Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
• Brought lapsed accounts back to active status and providing additional revenue.
• Increased market penetration by growing brand awareness.
• Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
• Complied with policies and quality standards to maintain consistency in quality of services.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Organized promotional events and interacted with community to increase sales volume.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Pioneered adoption of consultative selling approach, which became best practice within team.
• Orchestrated client events and webinars to educate prospects on product offerings and industry trends, generating leads and building brand awareness.
• Maintained current knowledge of evolving changes in marketplace.Visualize new directions in business development and market strategy for client organization and accelerate the actualization of business goals.
• Conducted comprehensive market research to identify emerging trends, informing strategic decision-making processes, for entry into Quebec market.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Assisted clients in navigating complex industry challenges with strategic recommendations.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Directed market entry strategies for clients looking to expand into new territories, ensuring compliance and cultural alignment.
• Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
• Boosted client revenue streams by identifying and capitalizing on untapped market opportunities.
• Apply consultative selling approach.
• Maintained current knowledge of evolving changes in marketplace.

Clients included: Symbility Solutions, MSH International, SSQ, Banyan Workplace Health Solutions, Beneplan and Median SolutionsAdapted value proposition to meet the unique needs of the Quebec group insurance sector.

• Launched Quebec market entry.
• Establish and grow a b2b2c distribution channel with exclusive focus on Advisors and TPP/TPA.
• Developed and executed a cross-selling strategy with parent company, an MGA in niche P&C.
• Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
• Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
• Implemented innovative solutions to overcome challenges, leading to new sales.
• Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
• Facilitated partnerships with industry leaders, expanding company's network and opening new business opportunities.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Pioneered adoption of consultative selling approach, which became best practice within team.
• Orchestrated client events and webinars to educate prospects on product offerings and industry trends, generating leads and building brand awareness.
• Mentored junior managers, fostering leadership skills and promoting professional growth.
• Provided strong leadership to enhance team productivity and morale.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Mentored junior staff members for skill development and career progression within the organization.
• Led strategic planning sessions to align departmental goals with overall company vision, fostering cohesive growth strategy.
• Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
• Revitalized underperforming product lines by analyzing sales data, leading to focused improvement efforts and increased profitability.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained current knowledge of evolving changes in marketplace.Defined and executed TPP/TPA market entry strategy for group employee benefits.
• Developed, maintained and revitalized strategic relationships at the C Suite level with third party administrators and payors.
• Originated substantial change in interactions with strategic partners.
• Achieved $9 million of profitable growth in group insurance in 3 years.
• Generated organic growth of $4 million.
• Amplified market visibility and launched cross selling tactics.
• Led regional sales strategies to enhance market presence and drive revenue growth.
• Analyzed market trends to identify growth opportunities and adjust sales tactics accordingly.
• Fostered relationships with key clients, ensuring high levels of satisfaction and retention rates.
• Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
• Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
• Conducted product demonstrations and presentations to potential clients to capture more sales.
• Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
• Executed successful promotional events and trade shows.
• Enhanced overall customer experience by conducting regular account reviews, ensuring alignment with client objectives and company offerings.
• Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
• Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
• Prepared sales presentations for clients showing success and credibility of products.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Organized promotional events and interacted with community to increase sales volume.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Pioneered adoption of consultative selling approach, which became best practice within team.
• Orchestrated client events and webinars to educate prospects on product offerings and industry trends, generating leads and building brand awareness.
• Maintained current knowledge of evolving changes in marketplace.Owned P&L responsibilities for $26M in force national portfolios of Group Stop-Loss, Group Emergency Travel, Group Inpatriate and Expatriate medical.
• Achieved $6M of new business growth and organic growth of 25 percent.
• Secured at risk renewal business in excess of $4M.
• Originated substantial change in group underwriting methodology of the Group product portfolio.
• Project Lead for creation of a new product line; independently conceived and executed the launch.
• Managed Expat medical clients, developed new product offerings and secured supplier relationships for living benefits.
• Established strong relationships with key stakeholders, fostering collaboration and mutual support across departments.
• Collaborated with cross-functional teams to drive innovative product development initiatives.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Reported issues to higher management with great detail.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Boosted employee morale by initiating regular team-building activities promoting healthy communication channels.
• Pioneered adoption of consultative selling approach, which became best practice within team.Developed and executed strategic account plans to drive revenue growth and client retention in the Group Accident & Health sector.
• Developed tailored solutions for clients, ensuring alignment with their strategic goals and needs.
• Analyzed market trends to identify opportunities for business expansion and competitive advantage.
• Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
• Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
• Established long-lasting partnerships with key industry influencers, generating increased brand awareness and credibility.
• Pioneered adoption of consultative selling approach, which became best practice within team.
• Cold called prospects to explain partnership benefits, representing company values.
• Promoted company offerings to diverse customers with targeted and disciplined approach.
• Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
• Developed new business opportunities for company growth through effective networking and client presentations.
• Networked at events and prospected for new customers with diverse strategies.
• Actively participated in industry events as a representative of the company, expanding professional network connections for potential leads generation.
• Built relationships with customers and community to promote long term business growth.
• Met existing customers to review current services and expand sales opportunities.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Attended monthly sales meetings and quarterly sales trainings.
• Presented professional image consistent with company's brand values.Independently established CIGNA as the market leader in Inpatriate and Expatriate Group insurance.
• Tripled in-force book of business.
• Leadership position for Canada, owning P&L responsibilities for entire Canadian book of business.
• Positioned CIGNA International nationally, established strong relationships with key intermediaries through a consultative, solution-driven sales approach.
• Successfully negotiated vital product changes and pricing essential for success in the Canadian market.
• Analyzed market potential, developed short and long term growth strategy with annual goals.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Pioneered adoption of consultative selling approach, which became best practice within team.
• Orchestrated client events and webinars to educate prospects on product offerings and industry trends, generating leads and building brand awareness.
• Maintained current knowledge of evolving changes in marketplace.Led strategic account planning to enhance client relationships and drive revenue growth.
• Developed tailored solutions based on client needs to improve satisfaction and retention rates.
• Collaborated with cross-functional teams to streamline processes and optimize service delivery.
• Analyzed market trends to identify new business opportunities and inform strategic decision-making.
• Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
• Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
• Collaborated with cross-functional teams to integrate Accident & Health products into property & casualty policies, resulting in high customer satisfaction.
• Developed strategies using market research with support from cross-functional teams.
• Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
• Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
• Motivated team members to meet and exceed sales targets.
• Prepared documentation, finalized sales and maintained records.
• Negotiated prices, terms of sales and service agreements.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Maintained current knowledge of evolving changes in marketplace.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Stayed current on company offerings and industry trends.
• Built diverse and consistent sales portfolio.
• Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
• Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
• Developed new business opportunities for company growth through effective networking and client presentations.
• Networked at events and prospected for new customers with diverse strategies.
• Actively participated in industry events as a representative of the company, expanding professional network connections for potential leads generation.
• Met existing customers to review current services and expand sales opportunities.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Attended monthly sales meetings and quarterly sales trainings.
• Pioneered adoption of consultative selling approach, which became best practice within team.(Seaboard Life Insurance Company/North West Life)
• Developed strategic sales plans to achieve revenue targets and market expansion goals.
• Analyzed market trends to identify new sales opportunities and competitive positioning.
• Collaborated with cross-functional teams to deliver tailored solutions for diverse client needs.
• Delivered compelling presentations to stakeholders, effectively communicating product benefits and value propositions.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
• Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
• Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
• Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
• Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
• Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
• Delivered compelling product demonstrations, clearly articulating features and benefits tailored to each prospect's business needs.
• Increased market share within territory through diligent research and identification of new business opportunities.
• Pioneered adoption of consultative selling approach, which became best practice within team.
• Orchestrated client events and webinars to educate prospects on product offerings and industry trends, generating leads and building brand awareness.
• Maintained current knowledge of evolving changes in marketplace.
• Attended monthly sales meetings and quarterly sales trainings.