Hi, I’m
Philippe Delia
Computer Technician
Ottawa,ON
Summary
Dynamic professional with a proven track record in hardware configuration and skills development, notably at National Defence. Excelled in enhancing workflow capabilities and fostering learning environments. Known for reliability and exceptional customer service, adept at addressing security concerns and technical malfunctions with efficiency.
Overview
9
years of professional experience
2
Languages
Work History
La Cite Collegiale
Tutor
09.2021 - Current
Job overview
- Provided homework assistance for over 10 students in database systems.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
National Defence
Computer Technician
06.2019 - 05.2021
Job overview
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Managed and logged all service support through Assyst - EITSM system of National Defence.
- Installed and configured all computers equipments for all employees at their work location.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
Commissionaires Ottawa
Security Guard
02.2015 - 01.2018
Job overview
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Compiled and drafted detailed quarterly reports on the alarm system logs of 80 facilities using our Site Secure security management system.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
La Cite CollegialeOttawa
Certificate from Technical Support in IT
05.2001
La Cite CollegialeOttawa
Diploma from IT Systems Techniques
05.2001
University of OttawaOttawa
Bachelor of Science from Mathematics And Statistics
05.2001
Gisele-LalondeOttawa
High School Diploma
05.2001
Skills
Skills Development
Hardware Configuration
Software Installation
Customer Service
Reliability
Legible report writing
Clerical office support
Data entry
Websites
Work Preference
Work Type
Part TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Flexible work hoursWork from home optionTimeline
Tutor
La Cite Collegiale
09.2021 - Current
Computer Technician
National Defence
06.2019 - 05.2021
Security Guard
Commissionaires Ottawa
02.2015 - 01.2018
La Cite Collegiale
Certificate from Technical Support in IT
05.2001
La Cite Collegiale
Diploma from IT Systems Techniques
05.2001
University of Ottawa
Bachelor of Science from Mathematics And Statistics
05.2001
Gisele-Lalonde
High School Diploma
05.2001