Philippe Blanchard
London,ON
Summary
An endlessly curious technical thinker with a track record of delivering high-value solutions to large enterprise clients while driving for greater internal processes and procedures. Specific focus on eCommerce, FinTech, and AdTech.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Solution Architect
Wysdom.AI
Toronto, Ontario
04.2022 - Current
- Planned and deployed chat bot handling over 100,000 conversations per month.
- Developed advanced functionality to increase deflection by 10%.
- Expanded chat bot to new channels (SMS & Apple Messages for Business)
- Worked with customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Guided and influenced existing partners on recommended upgrades and enhancements to existing virtual agent solutions.
- Communicated with partners and clients to update product and implementation status at technical or functional level.
- Installed, integrated and deployed Bot Framework chat bot skills in client environments.
- Supervised deployments and provided troubleshooting and user support.
Implementation Engineer
Wysdom.AI
Toronto, Ontario
06.2021 - 03.2022
- Collaborated with internal and external stakeholders to design, document, and deliver Virtual Assistant(VA) projects
- Conducted discovery and proofs of concept across various AI platforms such as Microsoft's Bot Framework
- Designed and developed custom front-end chat components (React) for client projects
- Provided internal and external support during project development and launch
- Part of Government of Canada Super Cluster project delivering a Wellness AI with Lululemon
- Part of a team working with Lululemon to deliver a new VA experience on their retail site
- Designed, Developed, and Documented Bot Framework (C#) skills to be. used in Lululemon's Power Virtual Assistant tenant
- Created and managed Azure Resources
Technical Account Manager
Flinks
Toronto, ON
03.2021 - 06.2021
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
Technical Account Manager
Instacart
Toronto, Ontario
07.2020 - 03.2021
- Worked with pre-sales teams to onboard new vertical (non grocery) accounts to Instacart's marketplace.
- Consistently launched large enterprise clients on schedule.
- Built trusted relationships to manage stakeholder expectations and meet revenue growth goals.
- Managed technical and operational support for a portfolio of partners driving over $250M annual GMV.
- Participated in product innovation by identifying customer needs and presenting new product capabilities.
Solutions Architect
Flipp
Toronto, Ontario
02.2020 - 07.2020
- Delivered ecommerce solutions for enterprise grocers such as Mi9.
- Collaborated with engineering teams to select appropriate design solutions or ensure the compatibility of system components.
- Monitored system operation to detect potential problems.
Partner Success Lead, Partner Technology
Flipp
Toronto, Ontario
10.2018 - 02.2020
- Lead the integration of mid-market retailers onto Flipp's platforms.
- Developed tools and processes to support Flipp's Business Development and Operations teams.
- Spearheaded a self-serve project to reduce the cost and time of new retailer onboardings.
Team Lead, Partner Support
Points
Toronto, Ontario
07.2017 - 10.2018
- Managed the team responsible for supporting Points' enterprise partners.
- Expanded the team to offer same-day support for EMEA partners.
- Developed an onboarding plan that cut new hire training time in half.
- Built internal tools to support our B2C teams.
- Created dashboards tracking team's performance and partner request trends.
Education
Full Stack Web Development
University of Toronto School of Continuing Studies
Toronto 06.2019 - 10.2019
Bachelor of Arts - Environmental Studies
York University
Toronto 09.2012 - 05.2016
Associate of Science - Computer Systems Technology
Fanshawe College
London 09.2007 - 12.2011
Skills
JavaScriptPythonSQL
Product & Project Management
Agile workflow processes
C#
GO
React
Certification
Product Management - BrainStation
Timeline
Solution Architect
Wysdom.AI
04.2022 - Current
Implementation Engineer
Wysdom.AI
06.2021 - 03.2022
Technical Account Manager
Flinks
03.2021 - 06.2021
Technical Account Manager
Instacart
07.2020 - 03.2021
Solutions Architect
Flipp
02.2020 - 07.2020
Full Stack Web Development
University of Toronto School of Continuing Studies
06.2019 - 10.2019
Partner Success Lead, Partner Technology
Flipp
10.2018 - 02.2020
Team Lead, Partner Support
Points
07.2017 - 10.2018
Bachelor of Arts - Environmental Studies
York University
09.2012 - 05.2016
Associate of Science - Computer Systems Technology
Fanshawe College
09.2007 - 12.2011