Philippe Blackwell
Edmonton
Summary
Dynamic team member with extensive customer service experience. Exceptional problem-solving and planning skills, unique in french english bilingual communication. Skilled in organization and highly detail-oriented. An asset independently or to any team.
Overview
13
13
years of professional experience
Work History
Bar Manager
Employees Only
01.2024 - Current
- Oversaw inventory and weights
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to provincial laws regarding alcoholic beverage services and customer regulations.
Administrative Agent
Hopital Maisonneuve-Rosemont
02.2017 - 07.2021
- Organized and maintained files, correspondence, records and other documents.
- Offered administrative support to department managers.
- Answered phone politely and courteously.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Corporate Travel Consultant
HRG North America
04.2014 - 01.2016
- Booked transportation and coordinated schedules for conferences and meetings.
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of fare rules and procedures.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Apple Technical Support Representative
Teleperformance
11.2011 - 07.2012
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Responded to customer inquiries and provided technical assistance over the phone.
Education
College - Travel
College April-Fortier
MontrealHigh School Diploma -
College Mont-Royal
Montreal, QCSkills
- Bilingual in French and English
- Administrative Support
- Travel Administration & Coordination
- Critical thinking and problem solving
- Customer Relations and Communications
- Smartpoint
Timeline
Bar Manager
Employees Only
01.2024 - Current
Administrative Agent
Hopital Maisonneuve-Rosemont
02.2017 - 07.2021
Corporate Travel Consultant
HRG North America
04.2014 - 01.2016
Apple Technical Support Representative
Teleperformance
11.2011 - 07.2012
College - Travel
College April-Fortier
High School Diploma -
College Mont-Royal
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