PHILIP MULUH BONGJOH
Fredericton,NB
Summary
Customer-centered Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing. Offers successful career history comprising more than 5 years
Overview
12
12
years of professional experience
Work History
Bookkeeping Assistant
Ebelmann Kinderbuchhandlung GmbH
06.2023 - 05.2024
- Assisted customers with locating desired titles or suggesting alternatives based on personal preferences or interests.
- Contributed to a positive store atmosphere with excellent customer service skills and a welcoming demeanor.
- Collaborated with team members to ensure smooth daily operations, fostering a cohesive work environment.
- Trained new employees on store policies and procedures, fostering their professional growth within the company.
- Assisted customers with locating books and other materials in store.
- Restocked shelves and kept store displays attractive and organized to drive sales.
Assistant Librarian
TU Freiberg
06.2021 - 06.2023
- Contributed to overall library efficiency by assisting in circulation desk duties such as checking out materials and managing holds.
- Evaluated and adapted library practices to support the institution''s mission and adapt to evolving patron needs.
- Participated in professional development opportunities to stay current on best practices within the library field.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Inducted, informed and supported new users with thorough library orientations.
- Placed books on proper shelves when returned to circulation.
- Collected and processed fines on overdue library materials.
Bookstore Assistant
Presbook Bamenda
01.2016 - 10.2018
- Assisted customers with locating desired titles or suggesting alternatives based on personal preferences or interests.
- Maintained an up-to-date knowledge of industry trends, allowing for informed recommendations to customers seeking new reads.
- Handled customer inquiries via phone or email, resolving issues promptly while maintaining professionalism at all times.
- Assisted in increasing store revenue through effective merchandising and display strategies.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Established strong relationships with customers to encourage repeat business.
Student Librarian Assistant
University Of Buea
03.2012 - 06.2015
- Improved overall efficiency of library operations by participating in various tasks such as weeding outdated materials or updating records in the system.
- Aided librarians with instructional sessions for students on topics such as database searching or citation management tools.
- Enhanced library user experience by efficiently managing the circulation desk and addressing patron needs.
- Boosted awareness about upcoming events or workshops through social media postings and promotional flyers around campus.
- Assisted both English speaking and French speaking students to easily locate books on the bookshelves according to alphabetic orders
- Expanded student knowledge of available resources by conducting tours of the library facilities for new users.
Education
MSc Sustainable Mining and Remediation Management -
TU Freiberg
Diploma, Environmental Waste Management -
Stonebridge Associated College
Bachelor of Science in Environmental Science -
University of Buea
Diploma in Environmental Health and Safety Management -
Uniathena
Agile Project Management -
Coursera
Skills
- Academic Support
- Reader Advisory
- Collection recordkeeping
- Information Literacy
- Shelving books
- Shelf reading
- Good customer service
- Teamwork
- Leadership
- Problem-Solving
- Attention to Detail
- Library Services
- Multi-tasking
- Pressure handling
Hobbies and Interests
- Reading scientific journals
- Soccer
- Listening to music
- Watching movies
- Swimming
Languages
English
Native or Bilingual
French
Professional Working
German
Limited Working
Online research, Reading, Watching soccer matches, cooking
During free time from work I enjoy various activities such as doing personal research online, reading fictional and comic books, watching soccer matches and assisting my wife during cooking
Timeline
Bookkeeping Assistant
Ebelmann Kinderbuchhandlung GmbH
06.2023 - 05.2024
Assistant Librarian
TU Freiberg
06.2021 - 06.2023
Bookstore Assistant
Presbook Bamenda
01.2016 - 10.2018
Student Librarian Assistant
University Of Buea
03.2012 - 06.2015
MSc Sustainable Mining and Remediation Management -
TU Freiberg
Diploma, Environmental Waste Management -
Stonebridge Associated College
Bachelor of Science in Environmental Science -
University of Buea
Diploma in Environmental Health and Safety Management -
Uniathena
Agile Project Management -
Coursera
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