Phillip B. Valdespino

• Ensured regulatory compliance by staying up-to-date on industry standards and guidelines governing security operations.
• Developed strong relationships with local law enforcement agencies to enhance collaboration and information sharing.
• Managed budgets for security expenses, investing in equipment and technology upgrades where necessary.
• Managed security policies and procedures to promote safety and of personnel and assets.
• Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
• Streamlined communication channels among security personnel for faster incident response and resolution.
• Collaborated with senior management to develop and implement strategies to mitigate security risks.

• Determined and recommended methods to address improvement opportunities
• Supervised production planning while using appropriate tools and analysis for smooth production output
• Engaged client to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact
• Oversees current team of 19 operators and analyst

Retraining topics, training compliance, operator on-boarding and site-specific training requirements for current and new operators.

• Assessed new employee skills and strengths to provide customized training
• Collaborated with company leaders and department managers to determine training needs
• Reviewed and standardized process excellence
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
• Over saw training for North America

• Received public emergency and non-emergency calls, supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
• Read system maps and caller information, and documented all details in system
• Relayed latest information to first responders via electronic means, telephone calls and radio responses
• Answered calls from automatic routing system and took basic information from callers
• Completed appropriate forms and radio announcements for police department needs such as BOL requests

• Oversee day shift operations and responsibilities, while maintaining productivity, quality control, and superior customer service
• Implement and maintain Executive Protection training programs and train new coming Executive Protection operators
• Directly assist in developing the capabilities of the Executive Protection team, process, and technology. With an emphasis on expanding the capabilities of the Executive Protection team, process, and technology
• Coaching and counseling operators when necessary
• Provide needed support to significant teams such as Investigations and Physical Security
• Develop Global Security Operations Center (GSOC) Executive Protection guidelines and policies, and the revision of Executive Protection processes, protocols, and systems