Philip Sony Cheriyan

Responsibilities:

• Engaging with Pre-Sales account teams to understand customer business requirements.
• Proposing and designing technical solutions.
• Deliver expert advice on HPE’s server and data center solutions, fostering long-term customer relationships.
• Drive the adoption of HPE’s compute portfolio through demos, proofs of concept, on-site consultations and Integration Services.
• Acted as a trusted advisor for HPE’s server and Aruba Networking portfolio, delivering tailored solutions to enterprise and Small Medium Business clients in Canada.
• ,Number of large-scale data center transformation/migration projects worked on: 20 (list of clients available upon request).
• Industries of the clients: banking, Insurance, pharmaceutical, manufacturing, government agencies, telecommunication, financial services.
• Engaging with the Internal team to obtain approval for solution implementation.
• Documenting learning from projects for use as a Tech-Reference.
• Facilitating knowledge sharing within the team.
  

Expertise Areas:
End-to-end technical solutions and Solution design.
Actively engages with various teams, including Pre-Sales, Regional Account, Consultancy, and Delivery teams.
Prepares BOM, costing solutions for clear communication with customers, Resellers, Vendor and internal teams.
Facilitates knowledge sharing within the team.

Products :

EMC Storage Clarion, HPE Traditional SAN and NAS

HPE MSA, HPE Alletra, HPE 3PAR, HPE Nimble, HPE StoreEasy, Backup Recovery & Archive, HPE MSL Tape Library, HPE StoreOnce , HPE Server Portfolio and HPE Aruba Networking (Enterprise Switches and Instant ON Platform)

Tools

HPE Partner Ready Portal, Seismic, Tech Pro, Salesforce, One Config Advanced (OCA), HPE iQuote, HPE Ninja – Storage sizing and assessment tools, IRIS, STATS, SP Maint, SP Mode, AXEDA, CONNEX, INEX, Oracle CRM, NaviSphere Manager, Unisphere Manager, NavisphereCLI, HP LTT, SPOCC, SAW

• Provisioning Virtual volumes (TPVV/FPVV) as per customer needs and Deployments
• Node rescue during Node/IDE replacements
• Provisioning VSP and Hardware SPs
• MOB of SPs
• Cabling during deployment
• Worked on IMC/SSMC for configuring
• Space related issues on FC/SSD/NL Drives
• Configuring AO/DO
• Remote Copy
• Review 3PAR logs and provide proactive recommendations on new OS updates
• Hardware related issues
• Give suggestions to customers as per the best practice guide
• Delivering trainings for experienced & new-hire remote support teams across the globe for HP Storage portfolio
• Delivering trainings for experienced Onsite teams across globe for HP Storage portfolio
• Ensure that the Storage NPI is fully implemented in Bangalore for remote support groups
• Monitoring the Global technical requirements & creating necessary stop-gap solutions for a TCE
• Participate in escalated call management & DO cases to get a quicker solution
• Case analysis & engineer capability management for an ensured TCE

• Working as an individual contributor for providing technical support for HP Storage Environment
• JBOD, Modular Smart Array MSA2000 and P2000 Tape Libraries - MSL

• Working in Storage Area Network (SAN) technology as Storage Administrator Providing enterprise service and consulting for Customers and field Engineers
• EMC2 storage products such as AX4-5 series, CX3 series, CX4 series
• Assisting customers in configuration changes, fixing Data Loss/ Data Unavailability situations, installing new software packages, up gradation/ installation
• Investigating various Issues like Mirror view, Host Integration, drive failures, Power supply faults, Battery issues (SPS), SP Reboot/ Power path
• Working on EMC2 Replication software like Mirror View, Snap View and San Copy
• Take responsibility of the customer calls as Manager on Duty
• Understand the challenges of the customers and give them instructions accordingly

• Technical support for customers having MacAfee Antivirus with installation, product errors live updates, connectivity issues due to Emails and internet issues
• Manage Engine ServiceDeskPlus is a IT based Helpdesk & we provide technical support for our own customers with upgrade issues, start-up issues and issues with different modules in the software
• Awarded best performer by the HCL Global Services in February 2010
• Awarded best Champ by the HP 2014