Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Philip Sevenig

Philip Sevenig

Sales
Toronto,ON

Summary

Highly motivated employee with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company standards with targeted sales goals. Consistently recognized for sales performance and excellence in customer service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender

Dave & Busters
08.2022 - 07.2023
  • Recognized as an exceptional bartender with a strong command of mixology techniques and an in-depth knowledge of the extensive drink menu
  • Crafted unique and high-quality cocktails, consistently exceeding customer expectations and garnering positive feedback
  • Achieved and maintained a sales average of 50% above the company average throughout my employment
  • Through Leveraged persuasive communication skills to engage customers, suggestively selling premium items, and enhancing the overall guest experience
  • Thrived in fast-paced and high-energy settings, consistently maintaining a calm and composed demeanor during peak business hours
  • Ensured timely and accurate drink preparation while managing multiple orders simultaneously
  • Demonstrated exceptional ability to upsell and cross-sell menu items, resulting in a significant increase in overall revenue for the establishment
  • Showed multitasking skills while dealing with various guests and situations.

Facility Operations Team Member

Lifetime Athletic
07.2021 - 08.2022
  • Consistently upheld operational procedures and protocols at the fitness club, ensuring a smooth and efficient workflow
  • Through clear communication and collaborative efforts, I played a pivotal role in fostering a positive work environment
  • By leading by example and supporting my team members, I contributed to the creation of a cohesive and motivated group that collectively enhanced the overall fitness club experience for both staff and clients
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Interacted with over 50 customer complaints/reviews per week in order to assist learning through mistakes for more efficient training.

Crew Trainer & Supervisor of operations

McDonalds, Oakville
12.2019 - 05.2021
  • Taught new team members correct procedures for all areas of operations
  • Trained other employees in customer service, food safety and performance requirements
  • Set positive example for team members by providing high-quality, efficient service
  • Greeted guests with smile and provided friendly service to professionally handle every need
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Mentored junior employees to improve performance, food safety and customer service
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Iroquois Ridge High School
Oakville, ON
2022

Skills

  • Excellent Communication
  • Team Work
  • Leadership
  • Upselling
  • Impeccable Guest service
  • Marketing and Sales
  • Bilingual

Certification

CPR - Emergency First Aid

Smart Serve Certified

Timeline

Bartender

Dave & Busters
08.2022 - 07.2023

Facility Operations Team Member

Lifetime Athletic
07.2021 - 08.2022

Crew Trainer & Supervisor of operations

McDonalds, Oakville
12.2019 - 05.2021

High School Diploma -

Iroquois Ridge High School

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Philip SevenigSales