Philip Serventi
Concord
Summary
Dynamic retail management professional with a proven track record at Big 5 Sporting Goods, excelling in customer service and inventory control. Recognized for enhancing store sales through effective marketing strategies and fostering a collaborative team environment. Strong problem-solving skills and a commitment to operational excellence drive success in fast-paced retail settings.
Overview
45
45
years of professional experience
Work History
Retail Store Management
Big 5 Sporting Goods
09.1980 - 09.2025
- Assisted in daily store operations, ensuring seamless customer service and efficient workflow.
- Learned inventory management systems to support stock replenishment and organization.
- Engaged with customers to address inquiries and enhance shopping experience.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
- Participated in training sessions to develop product knowledge and sales techniques.
- Supported loss prevention efforts by monitoring store activities and reporting discrepancies.
- Contributed to team meetings by sharing insights on operational improvements and customer feedback.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Education
Bachelor of Science - Statistics
San Francisco State University
San Francisco, CA01-1979
Skills
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
- Friendly and outgoing
- Scheduling
- Store opening and closing
Timeline
Retail Store Management
Big 5 Sporting Goods
09.1980 - 09.2025
Bachelor of Science - Statistics
San Francisco State University
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