PHILIP OSIM

• Loaded outbound shipments onto delivery trucks, ensuring that packages were properly secured before transportation.
• Provided assistance to other departments when needed such as helping unload truck deliveries
• Ensured warehouse cleanliness and safety, reducing workplace accidents

• Collaborated with team members to achieve daily targets and complete tasks efficiently.

• Answered customer inquiries over the phone and via email.
• Provided accurate, valid, and complete information to customers.
• Identified opportunities to upsell additional services when appropriate.
• Ensured compliance with company policies regarding privacy laws and data protection regulations.
• Escalated unresolved issues requiring further investigation or specialized expertise.
• Documented customer correspondence in CRM to track requests, problems, and solutions.
• Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.