Philip Mwila
Nanaimo,BC
Overview
5
5
years of professional experience
Work History
Deckhand
VIFC
09.2023 - 04.2024
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Contributed to efficient operations by maintaining a clean and organized deck environment.
- Followed safety protocols and procedures to prevent accidents.
- Demonstrated adaptability by swiftly learning new procedures or technologies introduced into daily routines on board the vessel.
Skipper
New Castle Island Ferries
05.2023 - 09.2023
- Developed comprehensive contingency plans, allowing swift responses to unexpected challenges or emergencies at sea.
- Successfully completed numerous voyages without incidents by focusing on proactive planning before each journey.
- Enhanced safety protocols by implementing rigorous training sessions and emergency drills for crew members.
- Increased efficiency in navigating challenging waters through the use of advanced navigational tools and techniques.
- Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
Deckhand
Nanaimo Port Authority
05.2022 - 09.2023
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Inspected and maintained deck equipment and supplies.
- Contributed to efficient operations by maintaining a clean and organized deck environment.
- Followed safety protocols and procedures to prevent accidents.
- Provided necessary support during docking maneuvers, contributing to successful berthing at various ports.
- Assisted with launching and retrieving tenders and other watercrafts.
Customer Service Representative
BC Ferries
04.2019 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Western Maritime Institute
Ladysmith, BC2018
High School Diploma - undefined
Dover Bay Secondary School
Nanaimo, Canada2017
Skills
- Honest and punctual employee, and always a team player
- Able to handle food products safely
- Strong and fit - able to work long hours on my feet
- Assumes 100% responsibility for quality of products
- Adaptable learner - able to work in different environments and with all different personality types
- Excellent time management
- Quality-focused
- Self-starter- quite capable of working on my own with or without supervision
- Deck equipment operation
- Cleaning and sanitation
- Safety awareness
- Firefighting Capabilities
- Navigation assistance
Timeline
Deckhand
VIFC
09.2023 - 04.2024
Skipper
New Castle Island Ferries
05.2023 - 09.2023
Deckhand
Nanaimo Port Authority
05.2022 - 09.2023
Customer Service Representative
BC Ferries
04.2019 - 09.2019
High School Diploma -
Western Maritime Institute
High School Diploma - undefined
Dover Bay Secondary School