Philip Murguia
Imperial
Summary
Dynamic Auto Care Center Manager at Walmart with a proven track record of enhancing customer satisfaction and achieving a 100% increase in productivity. Skilled in vehicle diagnostics and staff training, I excel in fostering teamwork and implementing efficient processes to drive revenue growth and optimize operations.
Overview
22
22
years of professional experience
Work History
Auto Care Center Manager
Walmart
Calexico, CA
03.2013 - 09.2025
- Assisted in daily operations of auto care services to ensure high-quality customer experiences.
- Learned and applied safety protocols for automotive repair and maintenance tasks effectively.
- Supported inventory management by tracking supplies and restocking necessary items as required.
- Collaborated with team members to maintain cleanliness and organization within service areas.
- Engaged with customers to understand their needs and provide relevant service information.
- Adapted to various automotive tools and equipment, ensuring proper usage during service procedures.
- Participated in training sessions to enhance knowledge of automotive systems and service techniques.
- Contributed to a positive team environment by communicating effectively with colleagues and management.
- Ensured compliance with industry regulations and best practices through diligent record-keeping and reporting procedures.
- Enhanced customer satisfaction with timely maintenance and repair services, addressing concerns promptly and professionally.
- Maintained a safe working environment through strict adherence to safety protocols, conducting regular inspections and risk assessments.
- Analyzed financial data to identify areas for cost reduction, implementing budgetary controls to improve overall profitability.
- Promoted a high-performance culture among staff members by setting clear expectations, regularly reviewing performance metrics, and offering constructive feedback.
- Managed a team of skilled technicians, providing training and support for continuous professional development.
- Collaborated closely with sales representatives to drive aftermarket product sales, generating additional revenue streams for the center.
- Evaluated employee performance on an ongoing basis, identifying opportunities for growth and development while addressing any areas of concern promptly.
- Achieved 100% increase in productivity in fixed operations, parts and service department.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with team members to maintain clean and organized work areas.
Sales Associate Pet Department
Walmart
Calexico, CA
03.2004 - 03.2013
- Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Implemented merchandising strategies to optimize product displays and increase foot traffic.
Education
High School Diploma -
Calexico High School
Calexico, CA06-2003
Skills
- Staff training and development
- Work order management
- Budgeting and financial management
- Employee scheduling
- OSHA regulation
- Facility maintenance
- Shop safety protocol
- Customer satisfaction
- Automotive diagnostics
- Scheduling
- Employee evaluation
- Problem-solving
- Time management
- Attention to detail
- Team leadership
- Customer service management
Languages
Spanish
Native or Bilingual
Timeline
Auto Care Center Manager
Walmart
03.2013 - 09.2025
Sales Associate Pet Department
Walmart
03.2004 - 03.2013
High School Diploma -
Calexico High School