PHILIP MULUNGI KHAUKHA
Toronto,ON
Summary
Highly analytical analyst with deep experience in translating IT concepts into processes and systems. Strong technical acumen with ability to implement automation, create architecture, draft proposals, and maintain end-users requirements interested in cyber security roles to contribute to your business growth.
Overview
5
5
years of professional experience
1
1
Certification
1
1
Language
Work History
IT Service Desk Administrator Level 1
Plan group
09.2023 - Current
- Windows 10 and 11 imaging and installation
- Handling tickets using Oasis and SysAid ticketing system
- Attend to User problems (hardware and software requests)
IT Applications
Nightingale holdings ltd
01.2020 - 12.2021
- Microsoft Office (365 applications)
Education
Diploma - Information Technology Professional
triOS College
01.2023
Bachelor - Business Administration
Makerere University
Kampala, Uganda01.2016
Skills
- Customer Service
- Ticketing systems (oasis,sysaid,toolwatch,myserve)
- Windows 10
- 11 imaging and setup
- Phone setup (Android and iOS)
- Windows PowerShell and scripting
- IT support via Phone and Microsoft Teams
- Active Directory management
- Microsoft Office (365 applications)
- Installing software applications (Citrix VDI, SAP, Sales force)
- Computer hardware installation
- Soft skills training
Certification
- CCCS CompTIA CYSA+ Certified, Canadian College, 2023
- Soft skills Training, Software Solutions, 2022
- Whims + GHS, 2022
- Certificate in internet technology, Nasumba College, 2019
Accomplishments
- 2 years of experience in Technical Support
- Resolved, created, and handled user tickets via the Oasis ticketing system (200+ tickets)
- Provided technical support via the phone (100 + calls)
- Windows 10 and 11 imaging and installation
- Phone setup (Android and iOS)
- Installation of computer peripheral devices
- Inventory management using Excel and Microsoft word
- 4 years' experience in insurance underwriting and financial management
- Highly effective in delivering prompt and Customer service
- Effective in documenting financial transactions and Data entry
Personal Information
Title: IT SERVICE DESK /TECHINCAL SUPPORT ANALYST/APPLICATIONS ANALYST
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Service Desk Administrator Level 1
Plan group
09.2023 - Current
IT Applications
Nightingale holdings ltd
01.2020 - 12.2021
Diploma - Information Technology Professional
triOS College
Bachelor - Business Administration
Makerere University
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