Philip Macedo
Mississauga,ON
Summary
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Courier Administrator
Industrial Alliance
01.2007 - Current
- Promoted to serve as a Courier Administrator in 2011 for a major North American Insurance firm
- Providing them with exceptional customer service and prompt knowledge about day to day activities involving numerous computer programs
- Data entry, sending out confidential files and client cheques through Purolator and ICS, as well as inter departmental CGI input and output documentation
- Answering telephone inquiries and responding to client e-mails, tracking client orders and filing insurance claims, maintaining client/broker database
- Selected to implement changes to the format of how the company organizes brokerage forms and documents
- Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management
- Continue to receive positive evaluations based on overall performance, with focus on my ability to achieve substantial cost cutting measures
- Praised for responding to client inquires and resolving all problems while ensuring the delivery of excellent customer service.
Mailroom Clerk
Industrial Alliance
01.2007 - 01.2011
- Served as a Mail Room Clerk for a Major North American wide Insurance Firm delivering mail throughout the departments, sorting and sending out mail to various clients daily, working with a mailroom machine and document processing
- Selected to design significant print jobs in various formats being sent out by the thousands
- Continuous positive feedback from senior management.
Shipper and Receiver
BMI Ontario
01.2006 - 01.2007
- As Shipper and Receiver, picked and processed customer orders using forklift, organized billing and paperwork and shipped out orders all across Canada
- Participated in the training responsibilities of new staff
- Helped implement new cataloging system and better organization of the warehouse.
Customer Service Representative/ Shipper and Receiver
Agropol
01.2004 - 01.2006
- Hired on as a Shipper and Receiver to then take on more challenging responsibilities as a leading Customer Care Representative for this European Import/ Export company
- Played key role in juggling administration tasks as well as maintaining reception duties efficiently
- Continuously praised by management for identifying with customer needs and problem solving.
Education
Languages
English
Full Professional
Qualifications Summary
Experienced and dedicated Customer Service Professional, demonstrating solid interpersonal, communication and problem solving skills. Adept at providing exemplary customer service skills. Talent for responding to customer needs and demonstrated ability to gain customer trust. Creative troubleshooter able to quickly identify and resolve problems at all levels. Exceptional data entry accuracy, team building and leadership skills. Organized and focused with the demonstrated ability to balance demands of multiple projects. Known for adaptability and commitment to achieving goals. Proficient with Microsoft Office System. Achieved certificate from the LOMA Customer service course in January 2009.
Timeline
Courier Administrator
Industrial Alliance
01.2007 - Current
Mailroom Clerk
Industrial Alliance
01.2007 - 01.2011
Shipper and Receiver
BMI Ontario
01.2006 - 01.2007
Customer Service Representative/ Shipper and Receiver
Agropol
01.2004 - 01.2006
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