Philip Lancaster
Menifee
Summary
Dedicated sales manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Club Operator/General Manager
Curl Fitness/Fitness 19
12.2013 - Current
- Have had to maintain excellence in the following metrics: new member sales, recurring monthly dues, average cash per sale, average dues, personal training sales, personal training retention, checking percentage, reviews (4.5 star average across major platforms), club maintenance, club cleanliness, assigning and supervising completion of tasks.
- Recruiting, hiring, and when necessary firing employees, training and developing high-performing staff who consistently outlast and outperform peers at other locations.
- Opened two locations that are some of the most profitable clubs in the company to date.
- Implemented policies and procedures to improve club operations and standards including cleanliness and maintenance.
- Developed promotional campaigns to attract new customers and increase brand awareness.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Executive Account Manager
Vanquish Marketing
07.2013 - 12.2013
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Was sent to Houston TX for a week to teach that branch how to effectively sell a specific product they weren't having success with. They ran out of stock before the end of the week.
Patient Service Representative
Ottobock Healthcare
06.2012 - 07.2013
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Got the opportunity to work in a small tight knit team that required a proactive and self managed approach.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Taught patients and families to use at-home medical equipment.
Education
CHSPE -
Chaparral High School
Temecula, CASkills
- Work Scheduling
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Customer Service
- Effective Communication
- Issue Resolution
- Salesforce Management
- Lead Generation
- Sales Techniques
Timeline
Club Operator/General Manager
Curl Fitness/Fitness 19
12.2013 - Current
Executive Account Manager
Vanquish Marketing
07.2013 - 12.2013
Patient Service Representative
Ottobock Healthcare
06.2012 - 07.2013
CHSPE -
Chaparral High School
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