Philip Lam
Burnaby,BC
Summary
I am a problem solver and efficient worker, utilizing organizational skills towards a efficient workplace at Atira Property Management. Supporting tenants' needs with harm reduction and personal care, with having clear communication with management on important issues, has made improvements in the workplace. My learning aptitude towards tasks and administrative duties, combined with my work experience in different occupations, has improved my personal and career development with Atira.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Desk Worker
Atira Property Management
08.2022 - Current
- Resolved tenants' concerns in the building with living arrangements.
- Contributed to a positive, team workplace environment
- Assisted staff with their work activities and duties
- Maintained accurate records of tenant information, kept daily health and wellness records of tenants
- Advised tenants on how to exercise their tenancy rights and with the landlord
- Liason between public safety personnel (VPD, Fire & Rescue, and BC Ambulance) on safety and health issues
Customer Service Representative
Home Depot
01.2006 - 12.2007
- Supported department managers and staff with inventory and product orders from contractors and customers
- Directed product information and details to customers on selection and other options in-store
- Answer customer calls, requests, and requirements on special orders for products and services
- Packaged, crated, boxed, and prepared documentation on products orders for shipment
Education
Diploma - Business
BCIT
Burnaby, BC09.2009
Skills
- Customer Services
- Administration tasks
- Intermediate computing skills
- Computer aptitude (IT/IS)
- Organizational skills
- Problem-solving skills
- Time Management
- Listening-Writing skills
- Hospitality Services
- Mechanical and construction
- Documentation
- Operational skills
Certification
- Occupational First Aid
- Naloxone
- Serving it Right
- Mobile Equipment and Material Handling
- WHMIS
entertainment, swimming, camping, sports and
Community Recreation
Casino Entertainment
Hockey
Basketball
Baseball
Additional Information
Canadian Forces
15th Field Regiment RCA
2025- West 11th
Vancouver, BC
2009-2015
Languages
English
Professional Working
Timeline
Front Desk Worker
Atira Property Management
08.2022 - Current
Customer Service Representative
Home Depot
01.2006 - 12.2007
Diploma - Business
BCIT
- Occupational First Aid
- Naloxone
- Serving it Right
- Mobile Equipment and Material Handling
- WHMIS
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