Overview
Work History
Certification
Timeline
Generic

Philip Klaassen

Ottawa

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operations Manager/Captain

Ottawa Yacht Tours
04.2022 - Current
  • Navigated two 15-ton cabin cruiser yachts, ensuring passenger safety, comfort, and crew well-being at all times.
  • Provided exceptional customer service, engaging with passengers to enhance their experience, offering personalized attention, and addressing any needs or concerns promptly.
  • Served drinks and ensured guests had a memorable, enjoyable time on the water, fostering a high-quality experience.
  • Maintained strict adherence to legal and regulatory requirements set by Transport Canada.
  • Trained new employees on safety protocols, docking procedures, and navigation, ensuring team readiness and operational efficiency.

Opera Singer and Performer

Freelance/Self Employed
02.2015 - Current
  • Professional operatic tenor with extensive performance experience for prestigious organizations, including the National Arts Centre, Manitoba Opera, Saskatoon Opera, Windsor Symphony Orchestra, Ottawa International Chamberfest, and Ottawa Pops Orchestra.
  • Current soloist and ensemble member of the JUNO Award-winning Ottawa Bach Choir.
  • Featured tenor soloist on the Windsor Symphony Orchestra’s 2022 holiday album, "Christmas, eh?"
  • Experienced in singing in English, French, German, Italian, Ukrainian, Croatian, Russian, and Latin.

Founder and Producer

Operatic Revelry
02.2024 - Current
  • Conceptualized and launched a series of high-caliber opera events in unconventional spaces, making opera accessible to diverse audiences.
  • Curated themed performances blending humor, artistry, and classical repertoire, while managing event planning, performer coordination, and marketing.

Shift Lead/Bartender/Trainer

Local Public Eatery
12.2020 - 07.2023
  • Led staff training and played a key role in the restaurant’s successful reopening following pandemic lockdowns, ensuring smooth operations and a safe environment.
  • Supervised the front-of-house operations at one of the busiest restaurants in Ottawa, managing staff and ensuring excellent service during high-volume shifts.
  • Consistently met or exceeded sales and labor KPIs, contributing to the overall success and efficiency of the business.
  • Fostered clear communication channels between staff and management, enhancing team morale, operational efficiency, and customer satisfaction.
  • Developed and implemented COVID-19 safety protocols, reducing risks for both staff and patrons while maintaining compliance with health regulations.

Bartender

Perch
11.2021 - 07.2022
  • Designed and developed new drink and cocktail offerings for the opening of Ottawa's newest fine dining restaurant.
  • Awarded 4th Best New Restaurant in Canada by enRoute Magazine and 85th Best Restaurant in Canada in 2022.

Supervisor/Server/Bartender

Boston Pizza
11.2012 - 11.2020
  • Performed management duties including handling cash deposits, hiring new employees, and resolving guest complaints to ensure smooth operations and customer satisfaction.
  • Provided leadership and training to 45 new employees during the opening of a new franchise, ensuring team readiness and operational efficiency.
  • Consistently led the Front of House team in sales, upsell percentages, and the highest average guest check, meeting and exceeding KPIs each quarter.

Certification

  • Small Vessel Operator Proficiency
  • Small Domestic Vessel - Basic Safety
  • Ontario Smart Serve


References available upon request.

Timeline

Founder and Producer

Operatic Revelry
02.2024 - Current

Operations Manager/Captain

Ottawa Yacht Tours
04.2022 - Current

Bartender

Perch
11.2021 - 07.2022

Shift Lead/Bartender/Trainer

Local Public Eatery
12.2020 - 07.2023

Opera Singer and Performer

Freelance/Self Employed
02.2015 - Current

Supervisor/Server/Bartender

Boston Pizza
11.2012 - 11.2020

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Philip Klaassen