Philip Klaassen
Ottawa
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager/Captain
Ottawa Yacht Tours
04.2022 - Current
- Navigated two 15-ton cabin cruiser yachts, ensuring passenger safety, comfort, and crew well-being at all times.
- Provided exceptional customer service, engaging with passengers to enhance their experience, offering personalized attention, and addressing any needs or concerns promptly.
- Served drinks and ensured guests had a memorable, enjoyable time on the water, fostering a high-quality experience.
- Maintained strict adherence to legal and regulatory requirements set by Transport Canada.
- Trained new employees on safety protocols, docking procedures, and navigation, ensuring team readiness and operational efficiency.
Opera Singer and Performer
Freelance/Self Employed
02.2015 - Current
- Professional operatic tenor with extensive performance experience for prestigious organizations, including the National Arts Centre, Manitoba Opera, Saskatoon Opera, Windsor Symphony Orchestra, Ottawa International Chamberfest, and Ottawa Pops Orchestra.
- Current soloist and ensemble member of the JUNO Award-winning Ottawa Bach Choir.
- Featured tenor soloist on the Windsor Symphony Orchestra’s 2022 holiday album, "Christmas, eh?"
- Experienced in singing in English, French, German, Italian, Ukrainian, Croatian, Russian, and Latin.
Founder and Producer
Operatic Revelry
02.2024 - Current
- Conceptualized and launched a series of high-caliber opera events in unconventional spaces, making opera accessible to diverse audiences.
- Curated themed performances blending humor, artistry, and classical repertoire, while managing event planning, performer coordination, and marketing.
Shift Lead/Bartender/Trainer
Local Public Eatery
12.2020 - 07.2023
- Led staff training and played a key role in the restaurant’s successful reopening following pandemic lockdowns, ensuring smooth operations and a safe environment.
- Supervised the front-of-house operations at one of the busiest restaurants in Ottawa, managing staff and ensuring excellent service during high-volume shifts.
- Consistently met or exceeded sales and labor KPIs, contributing to the overall success and efficiency of the business.
- Fostered clear communication channels between staff and management, enhancing team morale, operational efficiency, and customer satisfaction.
- Developed and implemented COVID-19 safety protocols, reducing risks for both staff and patrons while maintaining compliance with health regulations.
Bartender
Perch
11.2021 - 07.2022
- Designed and developed new drink and cocktail offerings for the opening of Ottawa's newest fine dining restaurant.
- Awarded 4th Best New Restaurant in Canada by enRoute Magazine and 85th Best Restaurant in Canada in 2022.
Supervisor/Server/Bartender
Boston Pizza
11.2012 - 11.2020
- Performed management duties including handling cash deposits, hiring new employees, and resolving guest complaints to ensure smooth operations and customer satisfaction.
- Provided leadership and training to 45 new employees during the opening of a new franchise, ensuring team readiness and operational efficiency.
- Consistently led the Front of House team in sales, upsell percentages, and the highest average guest check, meeting and exceeding KPIs each quarter.
Certification
- Small Vessel Operator Proficiency
- Small Domestic Vessel - Basic Safety
- Ontario Smart Serve
References available upon request.
Timeline
Founder and Producer
Operatic Revelry
02.2024 - Current
Operations Manager/Captain
Ottawa Yacht Tours
04.2022 - Current
Bartender
Perch
11.2021 - 07.2022
Shift Lead/Bartender/Trainer
Local Public Eatery
12.2020 - 07.2023
Opera Singer and Performer
Freelance/Self Employed
02.2015 - Current
Supervisor/Server/Bartender
Boston Pizza
11.2012 - 11.2020
Similar Profiles
ANITA BOGDANOVAANITA BOGDANOVA
Co-Founder at The Queen Yacht Events(Luxury Yacht Sales&Charter)Co-Founder at The Queen Yacht Events(Luxury Yacht Sales&Charter)
Elia BrownElia Brown
Art Teacher at Ottawa USD 382- Ottawa Middle SchoolArt Teacher at Ottawa USD 382- Ottawa Middle School
MATTHEW SCHRAMMATTHEW SCHRAM
General Manager at Ottawa Footy Sevens/Ottawa Volley SixesGeneral Manager at Ottawa Footy Sevens/Ottawa Volley Sixes
SHASHI SHASHISHASHI SHASHI
Personal Support Worker at Peter D. Clark Long -Term CarePersonal Support Worker at Peter D. Clark Long -Term Care
Kajalba ZalaKajalba Zala
Nail Artist at Self Employed ServicesNail Artist at Self Employed Services