Philip Howard
Seaside
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. I am a hardworking and flexible individual who takes reservations, assigns rooms and handles payments. While seamlessly providing check-in and check-out processes and assists guests in friendly, courteous manner.
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Receptionist
Monterey Bay Lodge
08.2021 - 08.2023
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Trained new staff members in customer service techniques and hotel operations.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Sales Associate
See's Candies
11.2020 - 12.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated customers on promotions to enhance sales.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Solved customer challenges by offering relevant candy products .
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained records related to sales, returns and inventory availability.
- Prepared merchandise for sales floor by pricing or tagging.
- Made boxes filled with a personal selection of candy .
- Worked as a Casher
Intern
Boys And Girls Club Of Monterey County
06.2018 - 08.2018
- Assist Staff and Children Grades K- 8 grade during Summer Academy Program
- Watch the kids and making sure they were acting in an orderly manner and complying with the rules of the Boys and Girls club .
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
Education
High School Diploma -
Monterey High School
Monterey, CA06.2020
Skills
- Stocking and Replenishing
- Merchandising Knowledge
- Sales
- Cash Handling
- Excellent people skills
- Problem-solving skills
- Conflict Management
- Reservations
- Data Confidentiality
- Upselling Techniques
- Attention to Detail
Timeline
Hotel Front Desk Receptionist
Monterey Bay Lodge
08.2021 - 08.2023
Sales Associate
See's Candies
11.2020 - 12.2020
Intern
Boys And Girls Club Of Monterey County
06.2018 - 08.2018
High School Diploma -
Monterey High School
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