Philip Christopher

• Handling import and export related company Embroidery and other related procurement.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Improved safety procedures to create safe working conditions for workers.
• Improved marketing to attract new customers and promote business.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.

• Managing the Trade Toll Free /Trade Branches / Operations.
• Supervision of Junior Staff/Officers (15 staff) and ensuring that they abide by the systems and procedures in place in the Trade Finance Department.
• Proactively identifying problems and effectively work to resolve them sharing best practice with other departments within the bank.
• Maintaining RAK Bank internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Reviewing of regular improvement of processes and procedures as well as customers with balanced consideration of risk and return.
• Ensuring compliance with RAK Bank Operations Manual, rules of the International Chamber of Commerce (ICC), rules & and relevant guidelines on handling of transactions.
• Working with Senior Management, Transactional Banking, and Corporate & Retail Banking segments to develop sales pipelines of Trade related business in line with overall Account Plans.
• Ensuring adherence to statutory and bank legal requirements in relation to operations in the Trade Finance front office in the respective subsidiary offices.
• Periodically reviewing and supporting in development of Structured Trade Finance (STF) procedures and processes to mitigate against inherent risks in the region using a solid understanding of the working capital cash conversion cycle, and be able to effectively quantify and relate how our Supply Chain Finance and / or traditional Import LC or Export LC solutions would improve a company & working capital metrics.
• Gathering market intelligence on a continuous basis and leverage the information to ensure RAK BANK Group remains competitive from a pricing and product perspective.

• Handling Letter of credit ,Guarantees, Shipping Guarantee Swift payments related to trade transactions.
• Complied with established internal controls and policies.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Improved client satisfaction by implementing streamlined banking processes and enhancing customer service.
• Managed high-performing teams, fostering collaboration and professional development opportunities.
• Optimized branch operations by implementing process improvements and cost-saving measures.
• Built strong relationships with key clients, resulting in increased business retention and referrals.
• Collaborated with cross-functional teams to develop innovative banking solutions for diverse clients.

• Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
• Managed customer service inquiries and pinpointed and implemented proper path to resolution.
• Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
• Provided exceptional customer service, contributing to a positive reputation for the bank.
• Negotiated favorable trade terms with international partners for improved financial outcomes and increased client satisfaction.
• Complied with established internal controls and policies.