Philip B. Shortz

• Managed responding to over 30 emails and phone calls daily
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding, and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, marketing, and customer account operations efficiently.
• Managed approximately 30 incoming calls, emails, and faxes per day from customers

• Replace Refrigeration Gaskets in restaurants, grocery stores, and schools.
• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency.
• Handled customer complaints professionally, gathering all necessary information to make informed decisions and resolve issues.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
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• Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
• Maintained visual merchandising standards to create an engaging shopping experience for customers.
• Manage over 60 employees
• Managed scheduling for store shifts to accomplish proper staffing.
• Trained and managed associates in customer service and sales techniques.
• Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
• Maintained, cleaned, and organized store to provide a positive shopping experience for customers and an inspiring workplace for team members.
• Troubleshot and diagnosed issues with HVAC and refrigeration units.

Receive and invoice 30+ deliveries daily

• Used equipment, such as forklifts and pallet jacks, to move inventory.
• Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
• Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
• Built strong vendor relationships for timely goods and materials deliveries.
• Rejected damaged items, recorded shortages, and corresponded with shippers to rectify issues.
• Verified incoming products and checked delivery totals to keep system records current and accurate.
• Unloaded shipments, reviewed merchandise, and tracked paperwork.

• Maintain proper in-stock conditions for 180 accounts, with various needs from fresh foods, fruits, snacks, and beverages.
• Built long-term supplier relationships with vendors to establish quality and competitive pricing.
• Collaborated with internal departments to better understand needs and determine purchasing requirements.
• Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
• Resolved procurement challenges, leveraging strong problem-solving skills and in-depth knowledge of supply market.
• Improved supplier relationships by establishing regular communication channels, resulting in enhanced product quality and reliability.
• Maintained key item stock levels and wrote or expedited purchase orders.
• Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations.
• Maintained internal inventory of supplies and equipment.

• .Managed store budget for maximum profitability, ensuring cost-effective measures in purchasing decisions and labor allocation.
• Coordinated special events such as promotional sales, seasonal celebrations, and in-store demonstrations to drive foot traffic and generate additional revenue.
• Promoted an inclusive work environment by fostering teamwork among employees from diverse backgrounds and skill sets.
• Optimized space utilization within the store layout for improved product visibility, easier navigation, and increased sales opportunities.
• Improved customer satisfaction levels by maintaining a well-stocked and organized store environment while addressing concerns promptly.
• Accomplished multiple tasks within established timeframes.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Worked effectively in fast-paced environments.
• Managed approximately 50 incoming calls and emails daily.
• Excellent communication skills, both verbal and written.
• Performed pressure tests on piping systems to ensure proper sealing and prevent potential leaks in newly installed units.
• Inspected cooling systems and identified potential problems.
• Troubleshot and diagnosed issues with HVAC and refrigeration units.