Philip Beck
Ottawa,ON
Summary
Hard worker growing a career in Heavy Equipment Operation and Construction.
Overview
15
15
years of professional experience
Work History
SKILLED LABOURER/OPERATOR
D&G Landscaping
Ottawa, ON
04.2024 - Current
- Accurately measured and cut pavers using a masonry saw.
- Installed walkways and other hardscaping elements
- Performed rough and fine grading to prepare for paver instillation using shovel, rake, and skid steer
- Prepared sub-base of crushed stone or gravel with compaction equipment (Diesel Plate, Plate Packer, Jumping Jack)
- Assisted in the loading and unloading of trucks carrying supplies.
- Ensured job sites were clean at all times by removing debris daily.
- Collaborated closely with team members to complete projects efficiently.
- Followed safety protocols while working on job sites.
- Repaired walkways with pavers or concrete blocks when needed.
- Planted trees, shrubs, bushes and flowers in decorative planters and displays.
- Assisted in planting trees and shrubs according to landscape design plans.
LOADER OPERATOR
QUEEN'S PROPERTY SERVICES
Ottawa
09.2023 - 04.2024
- Operated a Front End Loader with multiple attachments, including bucket, fork, and snow pusher
- Loaded dump truck for snow removal
- Loaded and transported salt for salt rucks and customers
- Regularly switch between attachments
- Direct team members within the yard to ensure safety and awareness
- Use attention to detail to clear snow from commercial properties
- Ability to work extended hours
CUSTOMER SUPPORT SPECIALIST
RECOLLECTIVE INC.
Ottawa
02.2022 - 09.2023
- Managing and resolving customer support issues using email and live video sessions
- Providing technical support/troubleshooting for customer inquiries and escalating cases to appropriate internal teams as required
- Providing discrete in-app support during live research sessions for customers
- Leveraging Platform expertise to perform Pre-Launch Check reviews of customer's projects and providing suggestions to enhance their knowledge and use of the Platform
- Supporting and collaborating with Recollective's Product, Sales, Implementation and Development teams
- Identifying and resolving any gaps in inter-departmental communication to create more opportunities for productive collaboration
- Developing and updating internal processes to be used by the Customer Support team
- Creating and maintaining articles and process documentation for Recollective's internal and customer-facing knowledge bases
- Documenting customer experiences and formal feedback.
IMPLEMENTATION SPECIALIST
RECOLLECTIVE INC.
Ottawa
02.2021 - 02.2022
- Implementing research projects in the Recollective platform on behalf of customers
- Reviewing project setup with the utmost attention to detail to ensure quality
- Using excellent written and verbal communication skills to correspond with customers
- Collaborating with Implementation team members to ensure projects are executed to the highest standard, and are customized to meet each customer's unique needs
- Taking on additional projects, including creating and documenting process changes, contributing to our knowledge base for both internal and client facing purposes
- Working both independently and in a team environment
- Using excellent time management techniques to balance multiple ongoing projects simultaneously, while ensuring the highest quality of service and output.
BUSINESS PROCESS SERVICES ASSOCIATE/CMDB MANAGER
ACCENTURE CANADA
Ottawa
06.2018 - 02.2021
- Leading internal CMDB cleanup project, engaging various stakeholders to ensure the best possible outcome for all parties involved using ITIL V3 best practices
- Taking part in Planning, Strategy and Implementation stages to transform the client organization's Configuration Management Database
- Developing processes and creating process documentation for CMDB management
- Manage access to Corporate Records Databases using LotusNotes, Sharepoint, and OpenText
- Respond to internal and client inquiries regarding Corporate Records Databases and CMDB, as well as actioning Incidents and Requests through ServiceNow
- Working both independently and in a team environment, involving all levels of management.
TECHNOLOGY SERVICE DESK AGENT
INNOVAPOST
Ottawa
08.2016 - 06.2018
- Effectively handling complex business application support queries, as well as common IT requests such as password resets for the Canada Post Group of Companies
- Using critical thinking and problem solving in order to find the best available solution for the affected client in a professional and timely manner
- Creating and submitting service requests related to employee movement.
ROUTE SALES REPRESENTATIVE
UNIFIRST CANADA
Ottawa
10.2014 - 09.2015
- Operate a large service truck for extended hours over long distances
- Sales: Maintain independent client relationships; provide excellent product and service; introduce clients to new product; generate new client relationships and contracts; assess client workplace to determine product needed to improve the quality of the site; provide service tailored to each client's needs; work independently in a fast paced environment
- Labour: Carry heavy materials in high volume, including winter mats, uniforms and sanitary products
- Customer Relations: Address client feedback and concerns; answer client inquiries; ensure all client needs and standards are met; develop strong working relationships with clients; address and replace lost or damaged products; perform on location customer service
- General Administration: Create purchase orders; adjust and deliver client invoices; general accounts receivable duties using Boston Workstation; perform client payment collections.
CUSTOMER SERVICE REPRESENTATIVE
AVIS GROUP
Ottawa
01.2010 - 10.2014
- Operated large and small vehicles including 3 and 5 ton trucks
- Ensured excellent quality customer relations and satisfaction; answered customer inquiries; guaranteed cleanliness standards of rental equipment; obtained customer feedback through face-to-face interaction; utilized customer feedback to improve the quality of the service provided; initiated vehicle transfers; completed rental equipment damage reports.
FAMILY COURT INTERN
ONTARIO COURT OF JUSTICE
Toronto
05.2016
- Administration: Worked with court clerks to locate and prepare case files; independently gathered court dockets; distributed requested documents to appropriate client/representative; performed client intake for family mediation candidacy; copied and distributed court orders and case files
- Family Law Information Centre: Aided in directing the public to the available services of the court.
Education
Post-Degree Certificate - Alternative Dispute Resolution
Humber College
Toronto, ON01-2015
Bachelor of Arts -
Carleton University
Ottawa, ON01-2012
Skills
- Front End Loader Operation
- Skid Steer Operation
- Hard Worker
- Quick Learner
- Proficient at balancing and prioritizing multiple tasks
- Self-motivated
- Detail oriented
- Experience in a fast-paced work environment
- Able to work independently and with a team
- Excellent written and verbal communication skills
- Strong Analytical and Critical thinking abilities
Certifications
- WHMIS
- WORKING AT HEIGHTS
Timeline
SKILLED LABOURER/OPERATOR
D&G Landscaping
04.2024 - Current
LOADER OPERATOR
QUEEN'S PROPERTY SERVICES
09.2023 - 04.2024
CUSTOMER SUPPORT SPECIALIST
RECOLLECTIVE INC.
02.2022 - 09.2023
IMPLEMENTATION SPECIALIST
RECOLLECTIVE INC.
02.2021 - 02.2022
BUSINESS PROCESS SERVICES ASSOCIATE/CMDB MANAGER
ACCENTURE CANADA
06.2018 - 02.2021
TECHNOLOGY SERVICE DESK AGENT
INNOVAPOST
08.2016 - 06.2018
FAMILY COURT INTERN
ONTARIO COURT OF JUSTICE
05.2016
ROUTE SALES REPRESENTATIVE
UNIFIRST CANADA
10.2014 - 09.2015
CUSTOMER SERVICE REPRESENTATIVE
AVIS GROUP
01.2010 - 10.2014
Post-Degree Certificate - Alternative Dispute Resolution
Humber College
Bachelor of Arts -
Carleton University
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