Philip Asaije

• Analyzed and created revenue forecasting models for senior stakeholders using Tableau and Microsoft Teams.
• Validated opportunities, updated renewal data in Salesforce CPQ, and ensured accuracy of contract details using SAP.
• Coordinated with internal teams to facilitate order processing and resolve related issues.
• Generated customized reports and dashboards to provide business insights.
• Lead validation processes for opportunities for accounts and meta data, for both old and new salesforce instances yielding accuracy with an error rate below 2%
• Managed critical cleansing efforts resulting in a 65% decrease in discrepancies in identified and resolved reconsolidating issues using multiple systems

• Developed a deep understanding of department processes, identifying and implementing process improvements.
• Produced Epics and User Stories, collaborating with the development team to refine them.
• Created a process workflow for document processing and system interaction.
• Conducted detailed interviews with individuals to gather information on exposure and symptoms.
• Monitored case progress and provided timely updates to public health officials.
• Collaborated with healthcare providers to ensure accurate reporting of cases and interventions.
• Assisted in developing communication strategies for community outreach and education on disease prevention.

• Processed customs/shipping documents, ensuring compliance with procedures.

• Assisted clients, branches, and brokers in resolving documentation gaps and discrepancies.

• Responded to internal and external inquiries, providing accurate and timely support.

• Supported day-to-day operations of software development team.
• Used a variety of requirement elicitation techniques to gather and analyze business requirements.
• Collaborated with product team to write, refine, and estimate user stories
• Produced regular progress updates and reports.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Surveyed clients to ascertain requirements and expectations for product backlog.
• Escalated incidents to other IT teams as required.
• Utilized Business tools to create mock-ups, wireframes and business process workflow for document processing and show system interaction.
• Elicited requirements, facilitated requirements reviews, workshops, presentations, and demos to validate the requirements and obtain sign off from key project stakeholders.
• Resolved technical issues through troubleshooting and remote assistance for diverse software applications.
• Provided exceptional customer support via phone, email, and chat, enhancing user satisfaction ratings.
• Documented resolutions in knowledge base to improve team efficiency and streamline future inquiries.
• Trained new staff on systems and procedures, fostering a collaborative team environment.