Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phillip Willingham

Dublin

Summary

Dynamic and goal-oriented professional with a proven track record at SMS Staffing and Imperial Parking, LLC. Excelled in handling and sorting mail with unparalleled accuracy and precision, while demonstrating exceptional people skills and reliability. Achieved significant improvements in workplace efficiency and safety, showcasing a strong ability to multitask and delegate tasks effectively.

Overview

14
14
years of professional experience

Work History

Mail Sorter

SMS Staffing
02.2018 - 05.2022
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Collaborated with team members to ensure timely processing of high-volume mail shipments.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

Sales Associate

Dicks Sporing Goods
05.2016 - 06.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
  • Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.

Field Supervisor

Imperial Parking, LLC
04.2008 - 07.2011
  • Monitored employee performance for compliance with regulations and policies.
  • Supervised field operations teams to complete projects within established timelines.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Resolved customer complaints to maintain satisfaction and loyalty.
  • Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
  • Completed site checks and leveraged computerized applications to document or record findings.
  • Conducted comprehensive site inspections to ensure compliance with regulatory standards.

Education

Bachelor of Arts - Business Administration

San Francisco State University
San Francisco, CA

Skills

  • Handling and sorting mail
  • Listening skills
  • Field operations
  • Reliability and punctuality
  • Multi-tasking strength
  • Excellent people skills
  • Task delegation
  • Accuracy and precision
  • Reliable and punctual
  • Workplace safety
  • Project monitoring
  • Goal oriented

Timeline

Mail Sorter

SMS Staffing
02.2018 - 05.2022

Sales Associate

Dicks Sporing Goods
05.2016 - 06.2019

Field Supervisor

Imperial Parking, LLC
04.2008 - 07.2011

Bachelor of Arts - Business Administration

San Francisco State University

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Phillip Willingham