Summary
Overview
Work History
Education
Skills
Timeline
Generic

PHIL OKOSI

Thompson,MB

Summary

Dedicated customer service professional with several years of experience. Highly motivated sales personnel with positive demeanor and proven skills in establishing rapport with clients, improving buying experience, and elevating company profile with target marker. To operate in a challenging business environment where intellectual excellence is dynamic, technical, well utilized, and motivated. And, to be a highly resourceful person, relentlessly committed to working at the top of my potential for the ultimate aim of achieving organizational goals.

Overview

20
20
years of professional experience

Work History

Product Specialist

Rock Country GM
04.2023 - 09.2023
  • Attend to sales lead and prospects
  • Ensure precise and accurate product knowledge is delivered
  • Lead and advise prospects correctly in making their vehicle purchase decision
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Assisted with demonstrations for Product or Service to showcase functionality.
  • Ensure customer satisfaction
  • Maintain healthy and positive business relationship with customers.

Marketing and Sales Manager

Germaine Auto Centre
10.2016 - 12.2022
  • Coordinate daily activities and schedules of marketers provide logistics for marketers offer supports in sales closures
  • As, Head of pre-own sales department, ensure that no customer leaves the dealership unsatisfied
  • Ensured that every closed sale is properly documented, maintain and manage customer relationships, and management of key accounts (fleet customers)
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by 25% in sales

Resident supervisor

Meadow Orphanage home
01.2018 - 10.2022
  • Helping residents with daily activities
  • Monitoring and/or administering medication
  • Monitoring basic medical care and follow-ups
  • Supervising, guiding and re-directing residents
  • Ensuring fire safety and public health standards are maintained
  • Maintaining required records
  • Encouraging residents to participate in social/ recreational activities
  • Consulting with supervising agency, licensing authorities and other agencies involved with resident care
  • Assist in grooming, bathing, dressing, transferring
  • Cleaning the residence,washing clothes, cooking and other housekeeping activities
  • Performed other tasks as required.
  • Covered for other shifts in event of staff call-outs or absences.
  • Trained aides, delegated assignments and supervised assistants.

Assistant General Manager (Workshop)

Germaine Auto Centre
03.2012 - 10.2016
  • Ensure that service center activities are carried out effectively, ensure optimum level of productivity from the team
  • Ensure the promised delivery dates are met
  • Establish and maintain high degree of discipline among the workforce
  • Make sure all diagnostic equipment’s & special tools are kept in a safe working order
  • Ensure that the service center objectives & targets are achieved through monitoring of KPI
  • Make there is a proper vehicle flow through the workshop
  • Assisting in preparation and logistical planning for various staff trainings (both technical & non-technical)
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Enforced quality assurance protocols to deliver ideal customer experiences.

Manager- Training (Driver What To Do)

Germaine Auto Centre
04.2010 - 03.2012
  • Obtained signatures from customers upon delivery of goods.
  • Develop and carry out technical training program for both internal and external drivers
  • Followed proper safety procedures and protocols while lecturing drivers on defensive driving
  • Followed all relevant traffic laws and safety regulations.

Technical Adviser(Peugeot Department)

Germaine Auto Centre
04.2005 - 03.2010

Trainee Engineer

Germaine Auto Centre
01.2004 - 12.2005

Education

Higher National Diploma(HND) - Mechanical Engineering

Yaba College of Technology
Lagos, Nigeria
2001

Ordinary National Diploma(OND) - Industrial Maintenance Engineering

Yaba College of Technology
Lagos, Nigeria
1998

Senior School Certificate -

Idi-Araba High School.
Lagos, Nigeria
1991

Skills

    STRENGTHS/COMPETENCIES

  • Good use of Microsoft Office tools
  • Interpersonal Communication
  • Relationship Building
  • Customer Relations
  • Customer Service
  • Problem-Solving
  • Critical Thinking
  • Good Interpersonal and communication skills and ability to interact tactfully with people of all levels
  • Ability to work independently and produce excellent results under pressure
  • Passion for Challenges
  • Ability to flourish in competitive environment
  • Team Skills, Innovative, Organizing and creative

Timeline

Product Specialist

Rock Country GM
04.2023 - 09.2023

Resident supervisor

Meadow Orphanage home
01.2018 - 10.2022

Marketing and Sales Manager

Germaine Auto Centre
10.2016 - 12.2022

Assistant General Manager (Workshop)

Germaine Auto Centre
03.2012 - 10.2016

Manager- Training (Driver What To Do)

Germaine Auto Centre
04.2010 - 03.2012

Technical Adviser(Peugeot Department)

Germaine Auto Centre
04.2005 - 03.2010

Trainee Engineer

Germaine Auto Centre
01.2004 - 12.2005

Higher National Diploma(HND) - Mechanical Engineering

Yaba College of Technology

Ordinary National Diploma(OND) - Industrial Maintenance Engineering

Yaba College of Technology

Senior School Certificate -

Idi-Araba High School.

Similar Profiles

CREATE PROFILE
PHIL OKOSI