Summary
Overview
Work History
Education
Skills
References
Timeline
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Phil Sidavong

Irvine

Summary

Dynamic and results-driven hospitality professional with extensive experience at RH - Ocean Grill. Expert in cocktail creation and upselling techniques, consistently delivering exceptional service in high-volume environments. Proven ability to foster repeat clientele through outstanding customer service and conflict resolution skills, ensuring an inviting atmosphere for all guests.

Overview

8
8
years of professional experience

Work History

Elevated Upscale Server

RH - Ocean Grill
Newport Beach
11.2024 - Current
  • Maintaining the highest level of menu knowledge and ability to upsell a guest based on intuition, while keeping the guest happy
  • Ability to handle high-volume during busy weekends, while taking ownership of my section
  • Skilled in keeping a cool demeanor even in the face of a rush
  • Hospitality expert in garnering regulars/repeat guests.

Fine Dining Server/Bartender

Solstice
Irvine
08.2021 - 08.2024
  • Capability shown in cocktail creations and mixology, from mixing, batching, and barrel-aging.
  • Maintained the proper ability to handle service well on high-volume nights, and still make a profit, and showed the ability to maintain company and restaurant standards on slow nights.
  • Proven to create a warm and inviting, hospitable atmosphere to garner repeat guests and regulars.
  • Provided exceptional service to guests in a high-end dining environment.
  • Developed extensive knowledge of menu items to assist customer inquiries.

Lead Server/Supervisor

O Fine Japanese Cuisine
Irvine
07.2017 - 12.2022
  • Aided in management and bar service, alongside making cocktails, running food, and ensuring the proper flow of restaurant service.
  • Weekends and weekdays were full volume, and as a quick study, I found it easy to fall in line with learning new things behind the bar, or even as part of management.
  • Supervised dining room activities to ensure optimal guest experience.
  • Trained and mentored new servers on menu knowledge and service standards.
  • Supervised daily operations to ensure efficient floor management.

Education

Associate of Arts - Journalism

El Camino College
Torrance, CA
06.2018

Skills

  • Bartending
  • Food service
  • Serving
  • Restaurant Expo
  • Food running
  • Menu knowledge
  • Cocktail creation
  • Food safety
  • Point of sale
  • Table management
  • Customer service
  • Upselling techniques
  • Conflict resolution
  • High-volume service

References

  • Jimmy Nguyen, Former assistant manager, 310-972-8296
  • Brendan Kham, Former Bartender, 562-386-4483

Timeline

Elevated Upscale Server

RH - Ocean Grill
11.2024 - Current

Fine Dining Server/Bartender

Solstice
08.2021 - 08.2024

Lead Server/Supervisor

O Fine Japanese Cuisine
07.2017 - 12.2022

Associate of Arts - Journalism

El Camino College

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Phil Sidavong