Phil LePoidevin
Summary
Professional with experience in customer service leadership. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
2026
2026
years of professional experience
Work History
Independent Distributor
Old Dutch Foods Inc.
10.2019 - Current
- Secure sales by providing recommendations to promote brand effectiveness and product benefits.
- Cultivate long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
- Ensure all product displays meet company specifications regarding placement, date codes and pricing.
- Optimize sales volume by managing accounts and building rapport.
Route Sales Associate
Old Dutch Foods Ltd.
10.2018 - 10.2019
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Represented range of products and brands.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Co-owner
Crave Deli & Bar
08.2013 - 09.2017
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Introduced Chinese workforce to Canadian food safety standards (FOODSAFE Level 1).
- Directed and coordinated marketing activities and policies to promote products and services.
- Managed financial and business operations, including payroll, daily deposits and cost controls.
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Resolved guest complaints quickly and efficiently.
Foreign Teacher
The First High School of Changsha, International Department
11.2012 - 11.2014
- Taught numerous courses in the GAC curriculum including Data Processing, Introduction to Computing, and English.
- Consistently received positive teacher evaluations from students.
- Monitored student growth and academic process.
- Integrated new technologies into class instruction where appropriate.
- Conferred with parents and administration about student progress.
English Teacher
DD Dragon English School
09.2010 - 09.2012
- Helped children aged four to ten improve English skills using variety of teaching methods.
- Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.
District Circulation Manager
Black Press Group Ltd.
01.2007 - 05.2010
- Supervised the distribution of all the circulations of Black Press products in the Greater Victoria area.
- Analyzed, developed and implemented circulation plans for each delivery route.
- Hired, managed and evaluated a team of 3 outside field reps, 15 bulk delivery drivers and around 500 newspaper carriers.
- Trained and directed hundreds of new newspaper carriers.
- Answered an average of 100 calls and emails per day by providing detailed information, addressing carrier concerns and solving delivery problems.
Sales and Marketing Coordinator
The EI Group
07.2005 - 01.2007
- Provided administrative support to the sales team, the Marketing Manager and the Controller.
- Maintained and organized large database of over 2000 sales contacts, which included updating contact information, assigning accounts, and researching new contacts.
- Provided customer service support via phone and email for www.StudentCounsellor.com, an online career-planning tool used by high school and university students.
- Analyzed usage patterns including web traffic statistics to understand ways in which customers used company products and services.
- Cultivated effective partnerships with IT, marketing, sales and customer support staff.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
Telephone Interviewer
EKOS Research Associates Inc.
2003 - 2005
- Conducted computer-assisted telephone surveys for various government departments and media clients.
- Tactfully dealt with sensitive, personal information from survey respondents that had to be kept private and anonymous.
- Encouraged respondents to give their time for a quick survey by demonstrating excellent interpersonal skills.
Education
Bachelor of Arts (Honours) - Political Science
Carleton University
Ottawa, Ontario2005
Year-long Academic Exchange - International Relations
Tampere University
Tampere, Finland2004
Skills
- Excellent communication abilities
- Presentation skills
- Business development
- Chinese (Mandarin)
- Mentoring and coaching
- Negotiation
- Employee training and development
- Account development
- Product displays
- Goals and Performance
- Administrative ability
- Sales expertise
Timeline
Independent Distributor
Old Dutch Foods Inc.
10.2019 - Current
Route Sales Associate
Old Dutch Foods Ltd.
10.2018 - 10.2019
Co-owner
Crave Deli & Bar
08.2013 - 09.2017
Foreign Teacher
The First High School of Changsha, International Department
11.2012 - 11.2014
English Teacher
DD Dragon English School
09.2010 - 09.2012
District Circulation Manager
Black Press Group Ltd.
01.2007 - 05.2010
Sales and Marketing Coordinator
The EI Group
07.2005 - 01.2007
Bachelor of Arts (Honours) - Political Science
Carleton University
Telephone Interviewer
EKOS Research Associates Inc.
2003 - 2005
Year-long Academic Exchange - International Relations
Tampere University