Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Phil Adams

Los Angeles

Summary

Experienced restaurant professional with over 20 years in the industry. Skilled in providing exceptional guest services, building relationships with guests, creating memorable dinning experiences and thriving in fast paced environments. Known for punctuality, teamwork, and a strong work ethic, with a proven ability to enhance guest satisfaction and exceed sales goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Server

Maggiano's Little Italy
03.2019 - 01.2025
  • Delivered outstanding service in a high-volume Italian restaurant, maintaining a 95%+ guest satisfaction rating
  • Efficiently managed large sections while ensuring personalized attention to each table
  • Upsold food and beverage items, regularly exceeding daily sales goals
  • Trained and mentored new servers, fostering a culture of excellence and teamwork
  • Assisted with private dining events, coordinating with kitchen and clients to ensure flawless experiences

Tour Manager/Touring Musician

Assuming We Survive LLC
04.2016 - 03.2019
  • Supervised and maintained a national level touring act
  • Coordinated and planned all routes and travel
  • Handled all booking contracts and payouts
  • Advanced all dates with promoters and venues
  • Managed and tracked all merchandise inventory and sales
  • Curated and maintained all expense reports and transactions
  • Assisted in the load out and load in of all equipment
  • Experienced driving high miles with vehicle and trailer
  • Performed nightly with touring act

Server & Shift Leader

Buca Di Beppo
02.2008 - 04.2016
  • Led pre-shift meetings and delegated tasks to ensure smooth service operations
  • Resolved guest complaints quickly and effectively, building loyalty and repeat business
  • Regularly assisted with inventory counts and ordering supplies
  • Collaborated with kitchen staff to accommodate special dietary needs
  • Delivered a fun, family style dining experience, ensuring large groups and celebrations were accommodated seamlessly

Education

High School Diploma -

Foothill High School
Santa Ana, CA

Skills

  • Exceptional customer service
  • Interpersonal skills
  • Efficient in managing large sections
  • High volume service
  • Strong knowledge of food, wine, and cocktails
  • Ability to upsell menu items
  • Strong work ethic
  • POS systems proficiency

Certification

  • Certified RBS Alcohol Server
  • ServSafe Food Handler Certification - National Restaurant Association.

Timeline

Server

Maggiano's Little Italy
03.2019 - 01.2025

Tour Manager/Touring Musician

Assuming We Survive LLC
04.2016 - 03.2019

Server & Shift Leader

Buca Di Beppo
02.2008 - 04.2016

High School Diploma -

Foothill High School

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Phil Adams