Phenicia Robinson
Oakland
Overview
10
10
years of professional experience
1
1
Certification
Work History
Offhire Scheduler
GSC Logistics
Oakland
01.2025 - 04.2025
- Provided support in identifying critical path activities to ensure deadlines are met.
- Communicated schedule changes effectively throughout the organization when necessary.
- Maintained accurate records of all tasks completed by the team.
- Performed data entry into computer systems for tracking purposes.
Dispatcher/Scheduler
Cox Automotive
Oakland
12.2021 - 02.2024
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Updated records of driver locations, delays, and cancellations.
- Participated in team meetings discussing changes in procedures or processes.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Resolved customer complaints related to service issues or delays.
Service Advisor
Pacific Power Group
San Leandro
10.2019 - 06.2021
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Promptly responded to customer inquiries via phone, email or in person.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Service Writer
MobilityWorks
Oakland
02.2018 - 08.2019
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Followed up with customers after the completion of service to ensure satisfaction with the results.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Collections Specialist /Lead Vault Teller
Cooperative Federal Credit Union
Berkeley
03.2015 - 01.2017
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Ensured that all teller drawers were balanced at the end of each shift.
- Performed daily audits of cash drawers to ensure compliance with bank regulations.
- Maintained accurate records of all incoming and outgoing transactions.
Education
Associate of Arts - Graphic Design
Fashion Institute of Design & Merchandising
San Francisco, CA06-2010
High School Diploma -
Bear Creek High School
Stockton, CA06-2007
Skills
- Transaction processing
- Data entry
- Customer service
- Record keeping
- Attention to detail
- Communication skills
- Problem solving
- Customer account management
Certification
- Typing over 47 WPM
Timeline
Offhire Scheduler
GSC Logistics
01.2025 - 04.2025
Dispatcher/Scheduler
Cox Automotive
12.2021 - 02.2024
Service Advisor
Pacific Power Group
10.2019 - 06.2021
Service Writer
MobilityWorks
02.2018 - 08.2019
Collections Specialist /Lead Vault Teller
Cooperative Federal Credit Union
03.2015 - 01.2017
Associate of Arts - Graphic Design
Fashion Institute of Design & Merchandising
High School Diploma -
Bear Creek High School